Customer Service Administrator

Customer Service Administrator Rochdale, England

Mpeople
Full Time Rochdale, England 22500 GBP ANNUAL Today
Job description

people Recruitment are currently seeking an enthusiastic and confident Customer Service Administrator on behalf of our client who are a reputable and thriving international logistics provider based in Rochdale.

  • Location: Rochdale (OL16)
  • Hours of work: 08:30 – 17:30, Monday to Friday
  • Salary: £22,500
  • Benefits: 27 days holiday plus bank holidays, advanced company pension, and free parking

The Customer Service Administrator will liaise with various business stakeholders to ensure that the customer receives a quality service. The role will interact with the customers and provide and process information in response to inquiries, concerns and requests about the collection or delivery of export shipments and UK shipments.

Duties will include but not be limited to:

  • Administration of commercial invoices to ensure accuracy in line with customs regulations for export to Europe
  • Managing the CRM system to prepare shipments for export processing
  • To provide a professional image of the business in dealing with customers on the phone or electronically
  • To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
  • To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
  • To respond promptly and accurately to customer enquiries
  • To record accurately all actions taken so that they can be reviewed and analysed
  • Error report management and customer KPI report production utilising the Active Report system and Hyperion
  • To analyse data from IT systems to understand the customer situation
  • To handle and resolve customer complaints in a professional manner
  • To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
  • To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
  • Occasional visits to customers including face to face meetings and service reviews

The required traits, skills, and background

  • Excellent communication and relationship building skills (written and verbal)
  • Ability to tailor your communication/language in a way that the customer understands
  • Understands the importance of listening and understanding situations from another’s perspective
  • Excellent problem solving and analysis skills
  • High levels of accuracy and attention to detail
  • Able to efficiently plan a workload that has proactive and reactive elements to it
  • Adaptable and willing to learn
  • Self-motivated and able to use own initiative to manage your own workload
  • Experience within the logistics or transport sector (road operations) would be advantageous, but is not essential
  • Geographical knowledge of Europe and/or UK road operations would also be advantageous but is not essential

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received. We wish you the best of luck with your job search.

Job Types: Full-time, Permanent

Salary: £22,500.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Work Location: In person

Customer Service Administrator
Mpeople

www.mpeople-recruitment.com
Oldham, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Subsidiary or Business Segment
Related Jobs

All Related Listed jobs

Store Manager - VPZ Sheffield
VPZ Sheffield, England 36000 GBP ANNUAL Today

Overseeing the day-to-day running of the store including rota management/time and attendance, store standards, stock management and cash handling in line with

Learning Consultant
GP Strategies Corporation London, England 31960 - 41203 GBP ANNUAL Today

Knowledge of the design of informal and formal blended learning solutions to include e-learning, VILT, ILT and Modern Learner.

Customer Assistant
Morrisons Carlisle, England 21420 - 21882 GBP ANNUAL Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy.

Webchat Agent
Advantis Stoke-on-Trent, England 20000 GBP ANNUAL Today

As a webchat agent you will be responsible for handling all customer queries via our online chat services, understanding each customers needs and tailoring a

Store Manager
EAGLE PIZZA Milton Keynes, England 28000 - 32000 GBP ANNUAL Today

You'll also undertake or supervise activities related to marketing and sales. Plan and work to budgets, maximise profits and achieve sales targets set by head