Customer Service Administrator Manchester, England
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Customer Service Administrator
Location: Manchester (M32 0UT)
Salary: £22,000 - £24,000
Contract Type: Permanent
Shift pattern: Monday – Friday 08:00 – 16:00
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too.
As a customer service administrator, you will be working in the Centralised Maintenance Control department for DSC Asset Management Centre of Excellence (AMCoE). This role is responsible to be first line response for departments high volume phone calls and action approved repairs and maintenance via the fleet management system. It involves working directly with our internal Engineers and Suppliers to ensure the smooth running of the helpdesk.
- Achieve call center kpi performance that allows the department to provide high-level service to the customer
- Ensuring all vendor and site calls are answered within the agreed CMC SLA timescales
- Liaise with service providers and engineering operations regarding maintenance activities to ensure cost is minimised and repairs & maintenance have been completed as per the agreed specifications.
- Assist sites' management and engineering teams to provide cost-effective services to their clients
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Strong Communication skills (Telephone)
- Experience in working under a high Pressured environment (phones)
- Computer Literate – Word – Excel
- Fleet maintenance Knowledge is desirable but not essential
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
