Customer Service Administrator Weston-super-Mare, England
Job description
Dewey Waters is one of the UK’s market leaders in the manufacture and supply of all cold-water storage tanks. We specialise in sectional tanks and one-piece tanks and we offer standard size tanks or custom-built tanks to suit individual project requirements.
We provide full project management for jobs of all sizes and also offer our clients training on the installation of water tanks, this also includes providing installation services to the construction industry.
Job Description
The Customer Service Administrator will report directly to the Customer Services & Logistics Manager and will play a vital role in supporting the post-sale function across Dewey Waters. The main responsibilities for the role is the progression of orders from receipt through to manufacture ensuring that the customer expectations are met or exceeded.
Responsibilities
- Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.
- Establishing key information about the project / order using effective telephone questioning techniques.
- Obtaining further information about the project / customer from a soft filing system and sales team as required.
- Acknowledging orders with the customer and then processing the orders on IFS.
- Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.
- Reviewing quotations on bespoke system to produce a parts list for the product purchased.
- Producing and issuing purchase orders for intergroup orders.
- Issuing job cards to the factory for manufacture.
- Liaising with customers and other departments to ensure products are delivered and installed to meet customers program and requirements to give customer satisfaction.
- Proactive and commercial approach to resolving logistic issues.
- Create a daily OTIF and shortage report as required.
- Updating and maintaining data on our bespoke system.
- Providing interdepartmental cover as required.
- Taking incoming telephone calls for all post sale queries.
- General accounting duties to support the team
- Any other duties as assigned, to support the Company.
Skills & Characteristics
Preferred Skills
- Attention to detail
- Flexible and proactive attitude
- Ability to work on your own and self-manage wisely to the benefit of the company whilst being a team player.
- ‘Can do’ attitude.
- Ability to think quickly and problem solve.
- Commercial awareness
- Excellent telephone manner.
- Customer service focused.
- Good working knowledge of MS Office.
- Experience of working within a busy pressured environment.
- Excellent administration skills.
Working hours and Benefits
- Competitive Salary
- Monday – Thursday 8:30am – 5pm and Friday 8:30am – 4pm
- Free on-site parking
- Annual bonus subject to KPI’s
If you are interested in this exciting opportunity, please submit your up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to [email protected]
All applications will be treated in the strictest confidence.
Tricel is an equal opportunities employer.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: In person
