Customer Service Administrator Sheffield, England
Job description
We are seeking an enthusiastic Administrator with excellent customer service skills to work as part of our busy Operations & Customer Service Team to support the continuing growth of our business.
The successful candidate will take on a range of administration and customer service-based responsibilities, providing valuable support to various areas within the business. You will also provide cover and additional support for colleagues when absent, including: Purchasing, Order Processing and Operations.
What would you be doing?
As a key part of the main office team, you will be responsible for a wide range of administration and customer service based activities. Typical activities might include:
- Lead on answering incoming calls and transferring to the relevant staff member
- Responding to general customer enquiries over the phone, or by email
- Logging and assisting with Customer Service based enquiries such as returns, damaged goods in transit and faulty items whilst managing customer expectations and upholding a high standard of service
- Liaising with suppliers
- Delivering a high level of customer service and professionalism
- Sourcing lead times for products by contacting suppliers or via online supplier portals
- Providing lead time to customers via email and telephone
- Logging orders that are ready for dispatch with our couriers and printing out labels
- Updating customer paperwork and other shared documents as appropriate (Microsoft Word and Excel)
- Liasing with the Warehouse Team to schedule customer deliveries
- Updating and creating product specification documents for Lighting Design projects (Microsoft Word)
- Responsible for filing
- General administration
- Covering for other team members within the Operations and Customer Service Team as required
- Taking a proactive approach to ensure best practice is maintained and built upon on a daily basis.
What type of person are we looking for?
The successful person will...
- Have experience providing excellent levels of customer service
- Be confident in Microsoft Excel, Word and Outlook.
-Be adaptable, willing and able to get stuck into different areas of the business as and when required
- Have excellent communication skills, in particular good written English and an excellent telephone manner
- Pay attention to detail and accuracy in their work with good administration skills
- Be a quick and willing learner
- Be a team-player who works well with others from a range of different backgrounds, as part of an effective and close-knit team
-Be a friendly, warm, confident person
-Be organised with good prioritisation and time management skills
Job Type: Full-time, Permanent
What we can offer:
- 22 days holiday plus Bank Holidays
- Monday to Friday 9am – 5pm
- Yearly Bonus
- Starting salary: £23,000
- Staff discount
What’s David Village Lighting all about?
David Village Lighting is an independent, family run company specialising in decorative and architectural designer lighting for both residential and commercial clients. Our contemporary lighting and furniture portfolio is curated from over 90 highly sought after brands including Artemide, Flos, Louis Poulsen, Muuto and Tom Dixon.
David Village Lighting was founded in 1981 by David and his wife Liz. Inspired by their passion for interior design and their understanding of the importance of lighting as a design feature, David and Liz opened their first designer lighting store on Ecclesall Road, Sheffield. They soon formed established relationships with some of the world’s greatest design icons such as Flos and Artemide and moved their store to West Street. As their business and portfolio of designer brands grew, more space was needed to showcase the wide range of designer lighting and create more office and warehouse space and so the search was on for a bigger property. In January 2019 David Village Lighting found its new home on Ashgate Road in Broomhill, Sheffield.
With 40 years’ experience in the industry, we source, stock and distribute designer lighting around the world.
Job Types: Full-time, Permanent
Salary: From £23,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Reference ID: CS2023
