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Customer Service Administrator United Kingdom

Cornwall Vacuum Services Ltd

Full Time United Kingdom 11 - 12 GBP HOURLY Today

Job description

This is a superb opportunity to join a dynamic business in Cornwall....

Cornwall Vacuum Service (CVS) are a major supplier of Commercial Cleaning Equipment across the South West with a reputation for providing first class customer service. Established for over 30 years we have an extensive database of customers in a wide variety of sectors. We sell equipment from a selected range of suppliers from the UK, Europe and further afield.

You will be joining a small team at our purpose-built premises at Rockhill business park in Higher Bugle near St Austell that always aim to go above and beyond to make our customers feel valued and bring a positive attitude to the office. Attention to detail, retaining information and high organisational skills are all required to fulfil this role.

This is a permanent position after a satisfactory probation period of 6-month.

Hours: Tuesday to Friday 9:00 – 14:00

Rate: £11 - £12 per hour depending on experience

Holiday: 23 days holiday including Bank Holidays

The Role

Dealing with customers for all servicing and repair requirements in an efficient and courteous manner
Working collaboratively with the Workshop, our Engineers and Sales teams
Ensuring that all necessary information is recorded accurately.
To provide administration support services to the internal and external sales teams.
Order processing and entry on the internal system (full training provided)
Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships.
Maintain a presence on the Service Desk to ensure that all customer queries are dealt with promptly, whether in person or by telephone.
Working in a small business means you could be asked to take on different role as the business need changes, so flexibility is key.

The Person

Experience within a similar support administration role.
Excellent communication skills at all levels
Great team player who is also comfortable to work on their own initiative.
A natural problem solver who is used to working within a fast paced and changing environment.
Excellent IT literacy and good working knowledge of Microsoft packages
Someone who wants to build a long-term career within a fantastic brand.
Have a flexible approach with the ability to work alone or as part of a team with “a can do” attitude and sense of Humour.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £11.00-£12.00 per hour

Schedule: