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Job description

Shop Supervisor is a key person who shadows the Shop Keeper/ manager to maintain high shop standards by working with team and ensuring our customers have the best experience for loyalty. Shop Supervisor works closely with Shop Keeper/manager and is always prepared to cover for mangers absence, a summary of roles and responsibilities is as following.

• Leading the team to deliver excellent customer service
• To maintain store clean/tidy and in an organised manner
• Customers are treated well and information is provided about products
• Providing feedback to management on staff performance and identify training/coaching opportunities and make arrangements for those needs to be fulfilled
• Replenishing stock/deliveries and promotions
• Conducting regular stock checks, reducing out of session stock
• Making sure current promotion posters, marketing material and banners are displayed as promotion guide for the correct period
• Making sure staff work safely
• Inventory
• Ensuring all new team members are trained and developed to learn new skills to assist customer
• Supervisor tasks
• Taking payments
• Dealing with any complaints & processing refunds/exchanges
• Must have experience in Asian fashion retail
• Advantageous to have experience in Asian bridal wear retail
• Ability to speak English, Punjabi and Urdu

Job Type: Full-time

Salary: £25,000.00-£27,000.00 per year

Schedule:

• 8 hour shift
• Flexitime

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 01/11/2023