Customer Service Admin Support A1 London, England
Job description
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
Support Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.
As a Change Implementation Analyst (Customer Service Admin Support) in our Support Services team, you will be primarily responsible for following configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request life cycle. In this role you will troubleshoot and validate configurations to ensure successful implementation in client domains and communicate effectively to clients and internal stakeholders.
Change Implementation Analysts evaluate the impact of changes within the client environments and, with support, make recommendations in accordance with Cerner standards. You will also identify potential integration points and cross-solution builds.
What we’ll offer
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
Basic Qualifications:
- Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience
Preferred Experience:
- At least 1 year of Customer Service Work Experience
Expectations:
- Willing to work on a flexible schedule as needed
