Customer Service/Admin Assistant London, England
Job description
Customer Service/Admin Assistant
Position Overview: We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Service/Admin Assistant. As the first point of contact for our business, you will serve as a Front Office Representative, provide administrative support, and ensure exceptional customer service. The successful candidate must possess excellent communication skills, demonstrate the ability to work under pressure, and have a strong commitment to achieving customer satisfaction.
Responsibilities:
Front Office Representative:
- Act as the first point of contact for all incoming calls and visitors, providing a professional and welcoming experience.
- Direct deliveries to the appropriate departments/building.
Orders/Admin:
- Accurately process daily mail orders.
- Manage trade orders and maintain customer accounts.
- Process phone payments using the PDQ terminal.
- Prioritize and process online retailer orders through platforms like Microsoft Dynamics 365 Business Central, Amazon Vendor Central, J D Williams/N Brown, International Export Orders and Sephora and Superdrug Market Place.
- Collaborate with the Accounts Department to address any discrepancies and assist if necessary.
- Coordinate with the Warehouse team on customer orders and deliveries.
Customer Service/Admin:
- Maintain exceptional customer service standards through platforms such as Shopify, Gorgias, Okendo and TikTok Shop.
- Follow up on customer’s orders via UPS, Royal Mail Click & Drop platform and also contact their customer service team by email or over the phone.
- Communicate with customers via PayPal, investigate and resolve complaints through the resolution centre, and process refunds using PayPal, Shopify and Klarna.
- Inform trade accounts about new products, promotional offers, launches, and updates, working closely with the sales team.
- Keep trade order forms and price lists regularly updated.
- Provide regular follow-up and support to trade accounts.
- Respond to inquiries regarding potential business opportunities over the phone or via the Gorgias platform.
- Process trade account payments over the phone using the PDQ terminal or advise BACHS transfer.
- Handle product returns, refunds, and maintain accurate records using Excel, including incident logs and follow-up.
- Investigate and resolve customer inquiries from Barrym.com through the Gorgias Platform, demonstrating excellent written and verbal communication skills.
- Ensure confidentiality and security of records and financial information.
- Provide support and admin assistance to the Office Manager as required.
Essential Skills:
- Ability to work under pressure, meet deadlines, and maintain a high level of accuracy.
- Excellent interpersonal skills for effective communication in person and over the phone.
- Professional handling of customer complaints.
- Dedication and flexibility as a team member.
- Highly motivated and enthusiastic about achieving customer satisfaction.
- Strong organizational and time management skills, with the ability to prioritize effectively.
- Willingness to learn and retain product knowledge.
- Strong computer literacy and accurate keyboard skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, Microsoft Outlook & Teams.
- Education to a good standard.
This is a full-time position. The successful candidate will join a dedicated team and have the opportunity to contribute to our commitment to exceptional customer service. If you meet the qualifications and are eager to learn and grow in a dynamic environment, we invite you to submit your application, including your CV and any relevant certifications or qualifications.
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London, NW7 1BA: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Work Location: In person
Reference ID: Customer Service/Admin Assistant
