Customer Satisfaction Coordinator Blackburn, England
Job description
Job Title – Customer Satisfaction Coordinator
Location – Blackburn, BB1 2QQ
Hours – 39 per week flexi-time
Salary – £25,237 per annum
Radwell International is growing! This is a great time to join us and our Radwell Family at our northern branch based in Blackburn, BB1.
About us:
As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics and automation, we have been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 30 million parts and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. We are currently represented worldwide with our HQ in New Jersey, USA.
About the role:
We are looking to recruit one position on a permanent basis that loves the challenge of delivering world class customer service primarily via email and the telephone.
This role is multi-faceted and fast-paced, challenging you in new and exciting ways every day. Whatever the query is from the customer, you will deliver an outstanding level of customer service that exceeds their expectations to make sure that any feedback received is glowing. You’ll need to respond to all enquiries quickly and professionally via email, telephone and occasionally live chat to keep our customers happy.
Sometimes, customers need you to expedite their orders. At other times, they may need to return an item to us for additional repair. Or something completely different! Whatever the problem is, you are the representative of Radwell that our customer trusts to get them back up and running as quickly and as smoothly as possible.
To resolve any issues, you’ll need to be able to communicate clearly and effectively with customers and vendors and also internal departments, Supervisors and Managers to ensure that you can get what the customer needs as quickly as possible. You’ll also need to be computer literate as you’ll be using multiple systems at the same time to keep up with the busy day!
About the requirements:
- 5 x GCSE A-C (must include English) or equivalent qualifications.
- Attention to detail
- Accuracy
- Problem solving abilities
- Strong Computer Proficiency
- Good Communication skills
- Being able to multi – task
- Strong follow up skills
Desirable
- European Language Speaker (fluent)
- Prior customer service experience
What’s next?
The deadline for applications is Thursday 20th April at 08:00am. Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
We are hoping to interview candidates during the week commencing 24th April.
Unsuccessful candidates from the past 6 months need not apply.
Job Types: Full-time, Permanent
Salary: From £25,237.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Blackburn: reliably commute or plan to relocate before starting work (required)
Language:
- another European language (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
