Customer Sales Advisor - Retentions (Remote)

Customer Sales Advisor - Retentions (Remote) United Kingdom

Domestic & General (D&G)
Full Time United Kingdom 22000 GBP ANNUAL Today
Job description

Early applications encouraged with a start date of 25th of September 2023.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:

  • Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
  • Share the features and benefits of protection products to help customers find the one that’s right for them.
  • Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

What else to expect:

  • In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • You’ll work on a shift pattern: Monday to Saturday – 08:00-20.00; Saturday: 08:00 – 20:00; Sunday - 08.00-18:30).
  • We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers


For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

Customer Sales Advisor - Retentions (Remote)
Domestic & General (D&G)

www.domesticandgeneral.com
Wimbledon, United Kingdom
Matthew Crummack
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Insurance Carriers
Insurance
1912
Related Jobs

All Related Listed jobs

Service Technician/Mechanic Apprentice – Group 1 Southend Audi
Audi Apprenticeships Rayleigh, England 5.28 GBP HOURLY Today

From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and

Cinema Manager
Cineworld Group Plc Greenwich, England Today

Not only may you be able to see films before theyre open to the public but you will be eligible for the Cineworld Cinepass which entitles you and up to two

Support Worker (Days and Nights)
Priory Adult Care Poole, England 11.3 GBP HOURLY Today

We are currently looking to grow our already established and dedicated team of support workers / care assistants at The Shores and The Dunes in Poole, part of

Domiciliary Care Assistant
SAN DAMIANO CORPORATION LONDON LTD Guildford, England 11 - 12 GBP HOURLY Today

Care home: 1 year (preferred). Assist with daily living activities, such as dressing, grooming, and bathing. They will also be expected to provide companionship

Cleaning Operative
Bidvest Noonan Swindon, Wiltshire, South West England, England 16 GBP HOURLY Today

Access to WRKIT Employee Benefits Platform - giving you access to savings at big retailers via Discounts/Cashback and Shopping Cards.