Customer Sales Advisor - Retentions (Hybrid) Nottingham, England
Job description
Early applications encouraged with a start date of 25th of September 2023.
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.
The role you’ll do
As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:
- Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
- Share the features and benefits of protection products to help customers find the one that’s right for them.
- Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
Sound good? There’s more...
- We've just opened a brand new office right next to the train station. You'll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
- On average you will spend 2 days per week in the office and the rest of the time you can work at home. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access.
What else to expect:
- In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You’ll work on a shift pattern: Monday to Saturday – 08:00-20.00; Saturday: 08:00 – 20:00; Sunday - 08.00-18:30).
The experience and skills you need
- A solid background in targeted sales.
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
So, what are these benefits?
- Full training – with clear career progression opportunities.
- Regular incentives – with some pretty great prizes.
- Sales bonuses - each month you’ll get the chance to earn some extra take-home pay.
- Annual leave – 33 days (including bank holidays).
- A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme – matched employer contributions up to 5% of basic salary
- Life assurance – employer funded cover of 4x basic salary.
- Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us in the Retentions department.
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It’s our mission to keep your world running by delivering a service that never lets you down.
