Customer Retention Advisor - Fully Remote Worthing, South East England, England
Job description
Bluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives. We were founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting.
We currently assess around 80,000 customers in over 2000 pop up clinics across the UK and the Republic of Ireland. Bluecrest can assess for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.
Position:
Customer Retention Advisor
£21,040 Per Year + Uncapped Commission
Fully Remote
Full time, Permanent
What can we offer you?*
- Competitive salary of £21,040 per year
- Uncapped commission and bonus structure
- Matched company pension (5%)
- Four free Health Assessments per year which can be used by yourself, family or friends, plus a further 50% off any additional tests for employees
- Competitive annual leave scheme
- Company sick pay scheme
- Employee referral bonus scheme (Up to £1,000)
- Life Insurance, which comes with it’s own benefits including discounts off wearable tech, trainers and gym memberships
- Yearly allowance of £130 to use to make working from home more comfortable (can be used for desk/chair/notebooks/other relevant as needed - after probation)
- The opportunity to progress to senior agent within 12 months of employment within the team, as well as various other avenues to progress within different departments depending on your interests
The hours
37.5 hours per week - any days between Monday and Sunday between 7.30am and 8.30pm as per your allocated rota
The role
As one of our in-house Customer Retention Advisors you will be accountable for making outbound calls (cold-warm leads) to people who have been sent correspondence by our team and have not yet replied - these people have used our services previously and during each call it will be your job to book them in for further Health Assessments, put forward our special offer, and provide a positive experience by acknowledging our relationship with the customer and then offering to schedule a screening in their area. You will then aim to up-sell their screening package of tests.
You will be knowledgeable, polite and helpful, and ensure you meet set KPI’s and targets during each customer encounter.
You will also carry out a wide spectrum of administration and customer service duties including dealing with customer correspondence via email and post, as well as filing and other general administrational tasks.
Requirements:
What we need you to have
- Excellent persuasion/negotiation skills
- Be comfortable working to targets and KPI’s
- Excellent oral and written communication skills
- Proficient in use of Microsoft Office tools
- Strong organisational and prioritisation skills
- Works well in team environment.
- Must have a professional telephone manor
- Personal integrity and pride in work.
- Ability to work to tight deadlines
- A quiet, private workspace
- Good WiFi connection
Other information:
The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.
We kindly ask recruitment agencies to refrain from making contact with us.
Any personal information you share with us will be treated in line with our company Privacy Policy.
Bluecrest Wellness Ltd is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.
