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At IKEA, it so much more than a job.

We are looking to welcome new Customer Resolutions Delivery Assistant to join our amazing Customer Relations team in IKEA Warrington.

Expected Starting Date: 3rd September 2023.

WHAT WE OFFER

• This role offers competitive salary
• 16 hours working, weekend only, 8 hours daily.
• This role offers a competitive salary of £10,400 per annum pro rata

All applicants must be over the age of 19 years and should hold a valid driving license for category B vehicles for a minimum of 2 years.

You will need to have held a Full UK Driver's License for at least two years.

Final offers of employment are contingent upon clear results in mandatory background checks. Background checks must be completed by all successful candidates and will include driving records and criminal history.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

WHAT YOU'LL NEED TO HAVE
At IKEA, it is all about our customers, and as part of the Customer Relations team you will help ensure a seamless and positive shopping experience for all IKEA customers in today’s omnichannel retail environment.

IKEA’ has a sustainability commitment to complete all deliveries via EV by 2025, and you will play a big role in it.

We are looking for candidates with a passion for helping people who proactively work to manage customer escalations and identify root causes to improve customer experience. You will deliver and collect items from the customers home, to turn negative experiences into an opportunity to build customer loyalty and provide an exceptional shopping experience to all our customers.

The ideal candidate must be self-reliant, eager to contribute and have a positive problem-solving approach to any tasks and challenges.

Prior experience in customer service, retail or home delivery is essential.

WHAT YOU'LL BE DOING DAY TO DAY

• As part of a fast-moving environment, you will ensure effective aftersales deliveries using available tools and systems that support an efficient delivery flow process
• Operate according to working methods and routines and optimize daily delivery operations by securing stock that is delivered on time and in perfect conditions for the customers and stores
• Contribute to the happy customer through a positive customer interaction across all touchpoints
• Communicate professionally to all IKEA customers, co-workers, and service partners in a confident and friendly manner handling complaints and claims efficiently and with empathy
• Inspecting & housekeeping of assigned vehicles before and after customer deliveries, reporting any issues identified, cleaning and placing on charge after use
• Be accountable for your own and others by complying with all IKEA Health, Safety & Security requirements and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, and IKEA products whether on the road, in customer's property or in-store
• Take initiative to resolve customer issues, going above and beyond to surprise and delight customers and supporting managers, co-workers, and organisation to improve business with focus on Happy Customer
• Admin - setting up your own routes.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

Please attach an updated CV with your application so we can get to know you better.

All successful candidates will receive information about the next steps via email.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me at [email protected] and I will be happy to help!