Customer Resolutions Advisor Maidstone, England
Job description
We are Golding – thank you for looking!
Background
It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities.
We are excited to recruit for this role at Golding of Customer Resolutions Advisor on a 6 month fixed term contract.
What you'll be doing
You will be part of our Resolutions team in our Customer Services department and play a key role in shaping our future.
In this role you will take ownership and responsibility for finding swift and effective solutions to a wide range of complaints received from customers and other stakeholders; investigating these issues in full.
You’ll be a complaints champion; providing excellent customer service and helping to improve our standards by working with colleagues collaboratively to identify and fix root cause issues.
You’ll be assisting the Customer Resolutions Manager to embed our complaints policy and procedures; ensuring these are understood, embraced and followed by all colleagues at Golding Homes.
More about you. What can you bring?
We are looking for an individual who has experience working in Social Housing and Customer Service. You will be passionate about providing outstanding customer service and will ensure you deal with complaints through to the end solution. You will have excellent communication and influencing skills as well as a strong attention to detail.
We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
When and where you'll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £27,000 dependent upon your knowledge, skills and experience.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
You will need a basic DBS check for this role.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
28 days annual leave per year (plus bank holidays)
Company Pension contribution and life assurance
Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
An annual Wellbeing Fund
Closing Date: Friday 3rd March at Midnight
We will be sifting applications throughout and reserve the right to close applications early.
