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• Work for a leading and expanding housing association.
• This is an exciting opportunity to develop as a Customer Resolution Officer

About Our Client

A leading housing association.

Job Description

The key responsibilities of a Customer Resolution Officer includes:

• Coordinate case work by liaising with staff and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
• Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
• Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
• Record and update all relevant information during the management of your casework.
• Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and Clarion values.
• Positively participate in 1:1's / Meetings demonstrating appropriate behaviours and suggesting ideas

The Successful Applicant

The successful Customer Resolution Officer:

• Understanding of Complaints policy and procedures.
• Experience of working directly with the Housing Ombudsman Service, Regulator of Social Housing and understands the regulatory frameworks.
• Good customer service
• Excellent organisational skills with experience of prioritising own workload.
• Excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders at all levels.
• Intermediate level proficiency of IT packages such as Microsoft Office (Word, Excel and Outlook).
• Proficient and confident using social media
• CRM experience with the ability to understand dashboards.

What's on Offer

A great opportunity to develop as a Customer Resolution Officer at a leading housing association.