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Job Title: Customer Representative (Home)
Location: Torquay and working from home

About the team

We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.

We pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the role

• You’ll spend your time speaking to potential customers over the telephone, generating new business sales and helping them renew their existing policies.
• Sharing your knowledge on our insurance products and giving interested customers real reasons to buy
• Identifying opportunities to offer additional products and services
• It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling and working to targets.
• This a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that meets their individual circumstances
• Currently our team all work remotely but we will be returning to our offices in the near future and expect the majority of staff to be working a flexible model with a mixture of office and home working
• The full-time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9am- 6pm. Typically if you are opting for full time hours you’ll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you’ll get the time off in lieu).

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will also have experience of working to targets in a sales-based environment but if you haven’t we will consider your application if you have experience of working in a fast paced environment with a focus on performance.

You will:

• Be a strong communicator with the ability to adapt your style to each customer.
• Enjoy working to and exceeding performance targets and closing sales
• Be energetic and have a positive approach to problem solving
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be remote based and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.