Customer Relationship Manager (Nottingham) Remote
Job description
Job Title
Customer Relationship Manager (Nottingham)Job Description
Customer Relationship Manager/Customer Success Manager
Be central to the relationship with Philips key customers, making sure their hospital equipment is always operational and available.
Your role:
As Customer Relationship Manager/ Customer Success Manager for Philips Managed Equipment Service, you will manage and support the delivery to one of our key NHS contracts, using your stakeholder management skills to elevate Philips profile, expand our stakeholder network and develop our managed service solution.
You will be key to driving operational success, working with the wider Philips team and Procurement, Hospital Directorate and Clinicians to achieve Key Performance Indicators (KPIs), making sure changes to the service are reflected in the contract and the customer is satisfied.
You will part of the Services & Solutions team, which is part of Solutions Centre of Excellence and collaborate with managed Services Business Development team.
This role offers the opportunity to work from home whilst providing onsite and remote support to our Nottingham contract (up to 60% travel). Therefore, it would best suit applicants currently living in the Nottingham area, or with plans to relocate.
From competitive salary, annual incentive bonus and company car/allowance to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.
You’re the right fit if:
You have previous customer facing operational experience with either a clinical background or an understanding of the healthcare sector.
You’re an excellent communicator able to build rapport and develop key stakeholder relationships easily.
Organisational skills are one of your strengths so that you can bring different teams together to achieve a common goal.
You hold a full UK Driving License.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business here
Discover our rich and exciting history here
Learn more about our purpose here
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
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