Customer Relationship Manager - Blackburn Blackburn, England
Job description
We have an exciting new opportunity for an experienced Relationship Manager to join our ever-expanding team. This is a fantastic opportunity for the right candidate. We are looking for a Sales Professional possessing experience in selling IT solutions /services to commercial originations with a track record of sales achievement as a field sales representative responsible for bringing new clients on board for our winning managed IT support services, as well as knowledge of hosting, anti-virus, hosted exchange, spam filtering and general IT networking. You will report to the regional team leader, spending most of your time meeting with prospects and building quotes for managed IT support whilst constantly displaying traits including self-management, good organisation, and the ability to thrive in a target-driven environment. You will be supported by a Pre and Post sales technical support team, so no technical knowledge is required.
The key attributes and skills you will be able to demonstrate include:
- Initiative-taking generation of own leads within your territory. Most of your business will come from your own activity.
- Proactive follow-up of leads generated by our marketing campaigns to supplement our own activity.
- Excellent customer-facing skills
- Pipeline activities to develop target prospects through the provision of quotations and Bid response
- Documentation and strong territory management.
- Attend Supplier and Vendor presentations and update the knowledge required for solutions you are selling.
- Provision of management information to the Line Manager.
- Ownership of end-to-end process around the delivery of products & services to Concorde Technology Group Customers.
- Increasing the scope of products and services being taken by Concorde Technology Group customers.
- Always ensuring the highest levels of customer satisfaction through professional engagement at all levels within the customer.
- Meeting with prospects face-to-face and on the telephone to sell our managed IT support offering and other IT product add-on and value-added services
- Giving sales presentations to high-level executives
- Qualifying management
- Pipeline management
- Generating revenue and acquiring new managed IT support clients
- Meeting personal sales targets
- Creating a positive impression of the Concorde Technology Group brand with prospects
- Liaising with upper management, ensuring sales targets are met
- Analysing the current marketplace and feeding back important market and competitive information to Business Development Staff, Managers & Directors
- Executing and managing sales strategies
- Maintaining records in CRM System
- Utilising Concorde Technology Group internal systems to prioritise work and maximise sales success to achieve a strategic objective, call OKIs, appointment targets, etc.
- Diary management and management of other administrative functions
- Assisting in dealing with complaints
- Consulting with Professional Services to generate solutions quotes for prospects.
- Adherence to all Concorde Technology Group processes and procedures with reference to the ISO 9001 and 27001 accreditations.
Responsibilities for the role may include some of the following:
The successful candidate will have a solid understanding of the IT market and a background in selling.
solutions that could encompass:
- Server and desktop consolidation and virtualisation
- Storage (SAN and NAS) and backup
- Managed IT Services
- IT Support solutions
- Hosted Cloud and Hosting Solutions
- Cyber protection solutions
- Security and Firewall solutions
- Communications Infrastructure and Hosted Telephony
To be considered for the role, you must have:
- At least 3 years in a direct field-based sales role. (working for an MSP would be an advantage)
- Experience with selling data centre technologies and cloud services.
- Server, storage and end-point technologies.
- Experience in complex managed services sales
- Instinctive Sales Knowledge
- Excellent Relationship Skills
- Entrepreneurial mindset
- Winning Spirit
Benefits Include:
Financial
- An industry-matching salary
- Car allowance. (Subject to role)
- Leading bonus/commission Plan (Subject to role)
- Bonus scheme (non-sales, subject to T&C’s)
- Death in Service Insurance
- Pension Scheme
- A tailored professional and personal development plan
- Free financial well-being advice
- Referral scheme for bringing superstars to the business.
Health and wellbeing
- Fitness/Well-being weekly sessions delivered by a fitness coach onsite at head office in West Yorkshire.
- Mental Health First Aiders
Time Off
- 25 days Holidays – plus bank holidays
- Birthdays off as a paid holiday - Have your birthday off on us!
Perks
- Welcome goodie box.
- Company apparel (subject to role)
- Free staff parties
- Incentives – Competitions and prizes
- Staff awards
- Culture Team events
Environment
- Work in an attractive office space
- Free Parking
- EV charging
- Team Room with Pool Table and Games consoles at Head Office
- Fully stocked Bar and Café at Head Office
- Smoking Shelter area
Why choose Concorde?
A career at Concorde means giving you the opportunity to shape your future. We will provide you with all the tools and support you need to be successful. This isn’t just the basics. We are talking about the latest in system automation technology, weekly campaigns, holidays, prizes, and team incentives.
We know it’s essential for you to keep moving forward with your career, and that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values and by us continuing to develop and promote talent from within.
Concorde Technology Group is a nationwide leading IT solutions and services provider operating within all industries and servicing some of the best-known businesses in the UK. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.
If you’re seeking an exciting and challenging role where you can use your skills and learn new ones whilst influencing the success of a growing business, then apply now, and one of our Internal Recruiters will contact you to discuss your experience and skill set.
Further information on the Concorde technology group can be found at www.tctg.co.uk
Concorde Technology Group is an equal opportunities employer and welcomes applications from all sectors of the community.
NO AGENCIES PLEASE
Please send your CV together with details of salary expectations to: [email protected]
