Customer Relationship Manager Sheffield, England
Job description
Please Note: Previous applicants need not apply
Customer Relationship Manager – West Midlands (NHS PiP) – 12 month fixed term contract
A new role at NHS Procurement in Partnership (NHS PiP)
An exciting new opportunity has arisen for aCustomer Relationship Manager (West Midlands)to join the expanding NHS PiP team, initially on a 12 month Fixed Term Contract basis anticipated to be from 1stApril 23-31stMarch 24.
North of England Commercial Procurement Collaborative (NOE CPC)
Base location – (TBC)
NOE CPC (part of Leeds and York Partnership NHS Foundation Trust) are the lead organisation for this recruitment process and will host this new role on behalf of NHS PiP, however the focus of the role will be to work jointly across the NHS PiP partnership and work collaboratively on behalf of all four partner organisations to develop and enhance customer relationships within the West Midlands NHS region.
Please note – Applications from those seeking a secondment opportunity from other NHS organisations will be considered.
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme (LYPFT pays 20.6% into your scheme each year), coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more organisations such as Blue Light Card, Health Service Discounts and NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. Bank-only workers can choose the hours they want to work and will have the opportunity to gain additional experience, keep skills up to date, develop new ones and earn extra money without having to commit to a permanent role. For an informal discussion or more information please contact the [email protected]
About NHS PiP
NHS PiP is a partnership of four NHS collaborative procurement organisations comprising;
- North of England NHS Commercial Procurement Collaborative (NOE CPC)
- East of England NHS Collaborative Procurement Hub (EoE CPH)
- NHS London Procurement Partnership (NHS LPP)
- NHS Commercial Solutions (NHS CS)
Further information about NHS PiP can be found at;NHS Procurement in Partnership | NOE CPC
About the Customer Relationship Manager (West Midlands) role
This new and dedicated NHS PiP Customer Relationship Manager role will focus on West Midlands region and prioritise building strong relationships with NHS procurement teams – and other stakeholders - in the
area.In this new role you will be responsible for developing and driving our approach in this area. The role will include extensive engagement with other NHS organisations and a wide range of stakeholders, within West Midlands region.
You will work closely with NHS PiP Senior Management, NHS PiP Transformation Board and our existing Account Management/CRM teams to enhance our collective engagement with other NHS organisations in the West Midlands region.
We are looking to develop a genuine NHS PiP best practice way of working, working in the best interests of NHS PiP as a whole.This initiative looks to build on the proven success of the 4 regional based hubs by piloting an in-region customer engagement approach, which draws on our existing successful regional engagement models and which aims to apply our collective experience to West Midlands. The appointed individual would be closely supported by existing NHS PiP resources in order to develop a considered and tailored approach for that region
The successful candidate will need to travel regularly to and within the West Midlands area.Therefore being basedin the region, and/or being familiar with the area may be advantageous.
Responsibilities will include;
- Meeting and building relationships with local NHS contacts
- Work with NHS PiP specialists (category teams and others) to develop and deliver tailored approach to West Midlands region.
- Build relationships with established in-region professional networks
- Attend and develop in-region events
- Liaising with other NHS PiP hub customer relationship teams to identify best practice and where appropriate apply, adopt, and adapt those techniques in West Midlands.
- Work with West Midlands based customers, to develop service which meets the needs of NHS organisations in that region.
For a further discussion regarding this role, please contact Stephen Sercombe, Tel.0114 212 7441/07891 783 829
The role requires extensive travel to NHS and other stakeholder organisations within West Midlands region and nationally.
**Please note any correspondence following application will be sent via trac.jobs & the Trust's Resourcing Team**
