Customer Relationship Manager

Customer Relationship Manager Newcastle upon Tyne, England

First Mortgage NE
Full Time Newcastle upon Tyne, England 20000 - 25000 GBP ANNUAL Today
Job description

Customer Relationship Manager

The role:

As a Customer Relationship Manager (CRM) you will be responsible for managing the long-term relationship between First Mortgage and our customers as they proceed through their mortgage and protection applications. We will look to you to proactively manage a pipeline of applications, providing updates and an excellent customer experience every step of the way.

This is a great opportunity to join a fast growing, ambitious company and contribute to our long-term success.

The role could be based in our Newcastle, Sunderland or Chester le Street Branch’s.

Your duties will include:

  • Managing a personal caseload of mortgage and protection application’s, ensuring everything is processed efficiently, and to the correct standards
  • Taking of initial enquiries and client details and booking appointments in Advisor diaries
  • Submitting new mortgage applications on behalf of clients and their advisers
  • Sales pipeline progression activity including liaising with a variety of lenders, insurers & solicitors to keep everything moving as smoothly as possible
  • Being focused on case completion through proactive management of the companies mortgage and insurance pipelines
  • Working collaboratively with mortgage advisers to enable the most positive outcome for clients
  • Referring our clients to partner businesses for home mover services (i.e. removals, utilities, broadband)
  • Delivering a five-star service to all external and internal clients

You’ll be a crucial part of the team because:

You have at least 1 years previous mortgage or case administration experience. You should also be able to demonstrate an ability and willingness to handle high levels of client case work in a fast-paced environment. You’ll have the following traits:

  • A passion for helping customers and an eagerness to learn new things is essential
  • You have excellent communication skills
  • You have the ability to prioritise and work to deadlines with high levels of autonomy
  • You are a strong self-motivator with a keen eye for detail

What you will get in return:

· Generous basic salary with OTE of £25,000

· Opportunity for career development in an ambitious and growing company

· Over 25 days annual leave per year

· Flexible & Hybrid Working

· Company Health care scheme

· Company contribution pension scheme

· Uncapped Bonus Structure

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Private medical insurance
  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Experience:

  • mortgage: 1 year (preferred)

Work Location: In person

Application deadline: 17/04/2023

Customer Relationship Manager
First Mortgage NE

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