Customer Relationship Lead Derby, England
Job description
Our Incora Story is really taking off – we’d love you to join us for the journey
We are currently seeking an exceptional customer service professional to join us as a Customer Relationship Lead (Spondon, Derby/Hybrid)
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Relationship Lead you will be the voice of the customer within Incora providing first-class customer service whilst ensuring the customer needs are understood, solutions offered and managed within our organisation.
You will be the person dealing with any escalations, issues or concerns and making sure customer communication is first class.
As a manager of a small team, you will be responsible for ensuring your people deliver outstanding service and learn, develop, and grow in their roles
About You
You will have a least 5 years experience in a solutions focused role, be exceptional at customer service; understanding and actioning customer requirements. You will have the skills to build long-term relationships with stakeholders and have an ability to prioritise workload. You will be able to bring with you a fantastic track record of delivering great service and of managing people to do the same. Intermediate excel skills are a must for this role.
We are interested in people from all backgrounds and experiences of working in a management position where customer excellence is at the heart of what you do. We are especially interested in hearing from those candidates who speak an additional language, have experience of working in a manufacturing environment and/or production planning and are capable of creating solutions to customer issues.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
· Courage Take ownership for issues and problems.
· Collaboration Share knowledge and experience with others
· Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
In return we will offer the things that matter
· Starting salary between £28,000 to £35,000 dependent on experience
· We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
· We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
· We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
· We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
· We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
· Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance
· We believe every little helps by offering a generous discount portal only available to Incora employees
· Very importantly we want to be with you to help your career take off and become part of the Incora Story
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
· Industry-leading capabilities
· Innovative solutions
· Greater customer value
· Trusted supplier relationships
· Business growth and operational efficiency
Job Types: Full-time, Permanent
Salary: £28,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Childcare
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Derby
Reference ID: VN3125
