Customer Relationship Executive Solihull, England
Job description
Job Introduction
We are currently recruiting for a Customer Relationship Executive to join the team at our Head Office Contact Centre in Solihull.
We require a highly organised administrator who has up to date knowledge of the current financial products and campaigns.
Role and Responsibilities
As a Customer Relationship Executive (CRE) your role will be to actively generate renewals leads and to co-ordinate the booking of appointments within the Volkswagen Group Brands to generate and increase vehicle sales utilising the systems and database available to you.
You will also be required to engage with customers outside of dealership opening hours via live chat on a rota basis.
You will be required to actively prospect daily, run campaigns within the specified systems and update your KPI’s and efficiencies daily.
You will work towards the increase of the Dealerships retentions rates and targets that you will be set.
You will have direct contact with our client data base and we will expect you to work to a high standard when liaising with them.
You will be required to exceed internal and external customer expectations in line with best practice and Company guidelines.
Carry out any other reasonable duties professionally as directed by your Manager.
About you
Previous experience of administration within the motor trade would be advantageous, however if you are able to demonstrate previous experience in a busy administrational role training can be provided
You will be an excellent communicator with outstanding administrative skills
An ability to work to a high standard, particularly a high attention to detail to ensure all paperwork is submitted securely and accurately
Working independently or as a team, you will have the ability to engage with other members of the dealership to encourage a smooth and efficient service for our customers
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
25 days holiday plus bank holidays
Pension scheme
Health & wellbeing benefits
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
