Customer Relationship Assistant
Job description
Feel like being part of…
The role of Customer relationship Adviser is really important to us and underpins our ability to deliver great customer outcomes. We are a vibrant customer centric team operating in a dynamic fast paced environment where personality, knowledge and expertise are central to our approach. You will support our Customer Retention team by being a main point of contact to our existing customers and mortgage intermediaries upon maturity of their mortgage product.
This role will be based in our Manchester office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.
What would your day look like?
- Handling incoming calls & emails from customers and mortgage intermediaries, providing an excellent customer experience through their end-to-end Product transfer journey.
- Contacting our customers & brokers to discuss latest maturity options.
- Providing important documentation to support the mortgage rate changes requested.
- Working in an Execution only environment supported by an interactive script to deliver correct customer outcomes.
- Deliver on own and team goals through adherence to regulatory & consumer duty expectations.
- The ability to deal with customers in difficult situations.
- Working collaboratively to improve customer and colleague processes.
What do we expect of you?
- Outstanding telephone manner – clear, caring and curious.
- A high standard of numerical, organisational, and written communications skills.
- Ability to engage and undertake quality conversations with customers.
- Competent and confident with common IT platforms and ability to learn various in-house systems.
- Can demonstrate able to consistently deliver in a fast-paced compliance environment.
- Ability to work productively on your own & with colleagues to deliver personal/team goals.
- Previous experience in a Financial services environment would be an advantage but not essential.
What can you expect of us?
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A communicative, accessible and approachable ExCo.
And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Let us tell you a bit more about us…
We’re a nimble and ambitious financial services specialist. Backing people to go for it in life and business..
We’re UK-based supporting our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
If you’re interested but not sure if you meet all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
#backingyoutobringyourbest
Aldermore is an equal opportunities employer.
We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.
