Customer Relationship Advisor Teddington, London, England
Job description
The Vacancy
We’re looking for someone who lives and breathes customer service and wants to do all they can to deliver to the highest possible level.
As a Customer Relationship Advisor, you’ll maintain positive relationships with customers and colleagues to make sure that we can deliver an easy, effective and efficient service when carrying our repairs in our customers’ homes.
No two days will be the same in this role, as you’ll do whatever is necessary to keep our customers happy and make sure their homes are repaired as quickly as possible. You’ll also carry out property condition surveys, keeping a record of what is needed and making sure we follow up on these quickly by arranging works and appointments.
You’ll have knowledge of relevant legislation and compliance issues and be used to applying this to customers’ homes. Your relationship building skills and outstanding ability to communicate across a diverse range of customers, colleagues and partners will mean that you can make sure we deliver excellent repairs to all of our customers and keep our homes in top condition.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
Feel a connection? If this sounds like you, apply online.
We’re going to be holding interviews on Friday 24th March so please do keep this day free and we’ll be in touch as soon as possible.
The Company
Who we are
Hello. We’re RHP Home – the repairs arm of leading housing provider RHP Group.
Our purpose is to provide a quick, efficient and safe repairs service, protecting people’s homes for today and tomorrow.
RHP own and manage around 10,000 homes across south-west London for social rent and shared ownership, and plan to build many more over the next five years.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including most recently being named as a Top Employer 2023. In 2022 we gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
If you want to make a difference to our customers, employees and beyond, we’re the place for you.
Connected through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Job Type: Full-time
Salary: £31,500.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in Teddington
