Customer Relations Officer - Essex Billericay, England
Job description
This is a fantastic opportunity to join our Customer Relations Team. Dealing with simple queries through to complex complaints, you’ll become an Ambassador for our Customers. No two customers, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge and resilient enough to keep going. In short, we’re looking for someone that has a bit of everything, including a light dusting of magic. We don’t ask for much.
What we need from you:
We’re looking for confident individuals with a natural flair for conversation, great listeners who remain calm.
People who get a buzz out of building relationships and solving problems.
We want our staff to be bold in their attitude and outlook, as we’re a people first environment, we support and take care of our Customers.
A positive and resilient attitude with a high level of self-motivation.
The Job:
Act as the first point of contact for our customers
Ensure their queries are dealt with quickly and effectively
Record and monitor customer feedback, including complaints
Use and update our online database systems
Liaise with our many internal teams across Essex and London
What’s on offer:
Fantastic working environment with a friendly upbeat team
Good progression opportunities
28 days of holiday including Bank Holidays
This is a full time contract working Monday-Friday 9am - 5.15pm, five days a week
Don’t forget, you’ll need to be eligible to live and work in the UK
Candidates need to be flexible, and comfortable in working in both our great Office space or remotely as part of a wider team. Does this sound like you? We thought so! What are you waiting for? Apply now and join our family!!!
