Customer Relations Consultants (Sunderland/ Wakefield) Wakefield, England
DB Arriva
Full Time
Wakefield, England
10.56 - 12.04 GBP Today
Job description
Do you value excellent customer service? Are you looking to start your career in the rail industry?
If so, we have an exciting opportunities to join the Grand Central team as a Customer Relations Consultant at their offices in Sunderland & Wakefield.
We offer a salary of £21,269 per annum and additional benefits which include:
- Pension Scheme
- Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme
- Access to the entire Headspace library - your personal guide to mindfulness, sleep, focus, movement and more.
Benefits available upon completion of probation period (3-6 months):
- Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
- Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
- Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
- Child Care Vouchers Scheme
- Cycle to Work Scheme
- Arriva Village employee rewards and benefits scheme
What will I be doing as a Customer Relations Consultant?
- Investigating and resolving customer complaints and enquiries using the Rail industry systems
- Maintaining effective relationships with Grand Central departments and other Train Operating Companies
- Provide telephone support to customers
- Respond to written customer correspondence in a timely manner
- Ensure customer details are accurately recorded on the system
- Collate customer feedback to identify areas for improvement on the customer end to end journey
- Identify potential process improvements and collaborate with the Customer Relations Manager
What will I need to be successful as a Customer Relations Consultant?
- Excellent communication skills
- Strong organisation and planning skills
- Excellent customer service skills; telephone and written correspondence
- Competent in handling difficult situations in a calm manner
- Strong teamworking ethos
Previous experience within the rail industry is not essential, we are looking for individuals who flourish in customer service and interacting with a variety of different people on a day to day basis. This role will suit someone who thrives off the challenge of unexpected events, if this sounds like you then apply now.
About Us:
Like many commercial businesses, Grand Central has seen its challenges over the past 21 years. Although we are small in size, we are resilient. Thanks to our dedicated Team and loyal customers, we are preparing ourselves for a better future.
Grand Central is an open-access train operator linking the Northeast and West Yorkshire with London. We are part of Arriva, who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.
We are a unique and distinctive train company, and we are proud of our history, putting our customers at the heart of what we do.
True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we are recruiting for Customer Relation Consultants to be placed in a talent pool for positions in the future, and we would love for you to be part of it!
DB Arriva
www.arriva.co.uk
Sunderland, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
