customer relations Leeds, England
Job description
YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.
If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.
We are currently seeking a Customer Service Representative who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.
We have recently introduced a new benefits package that include cycle-to-work schemes, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, engaging team events, agile working arrangements, and so much more.
The successful candidate will fully embrace our visionary policy of "Through creating vibrant communities, we will regenerate locations and actively contribute to the growth of local economies." Furthermore, they will wholeheartedly embrace our mission “We are passionate about delivering thriving, safe communities in exciting locations for all residents”.
At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.
Join us as we continue to make a positive impact and create extraordinary experiences together.
Job title: Customer Service Representative
Location: Leeds LS1/LS2
Terms: Full-time, Flexible Hours, Permanent
Salary: £19,500 - £23,500 dependent on experience
About the role:
Discover the YPP Difference: We stand out from other lettings agencies by placing a strong emphasis on exceptional customer service and building meaningful relationships with our diverse tenants from around the world who are searching for their perfect home.
As our Customer Service Representative, you will be the welcoming face of YPP, serving as the first point of contact for tenants, investors, contractors, and visitors. Your role is vital in ensuring the smooth daily operations of our business.
Working closely with our experienced Community Manager, Lettings Managers, Maintenance and Marketing teams, as well as our dedicated Lettings Consultants, you will enjoy a collaborative work environment where everyone plays a crucial part in our success.
Daily duties include:
- Meeting and greeting tenants and other visitors to ensure all receive a warm welcome
- Answering and forwarding phone calls;
- Liaising with the Lettings, Marketing, Maintenance (including cleaners) and Management teams for smooth management and running of the building;
- ·Assisting with initial issues and queries raised by current tenants to ensure they are dealt with efficiently and directed to the responsible team members;
- Daily walk around of the building communal spaces;
- Building safety/ compliance checks;
- Keeping the building entrance, office and communal areas clean, tidy and fully stocked (if required);
- Reporting of communal maintenance issues;
- Assisting in organising and participating in events
- Help with delivery and setup of Grab & Go breakfast
- Handling confidential information, including tenancy agreements and copies of personal identification documents;
- Conduct Mid-term/ end of tenancy inspections; and
- General administrative duties where required.
Essential Requirements:
- Well organised, self-motivated and efficient;
- Friendly, positive attitude and polite;
- A working knowledge of computer packages, including word and excel; and
- Able to deal with difficult clients/customers.
- Previous customer service experience
Desirable Requirements:
- Multilingual
Join YPP and experience a role that goes beyond sales. Be part of a team that prioritizes outstanding customer service, building relationships, and creating a welcoming home for tenants from all walks of life.
Job Types: Full-time, Permanent
Salary: £19,500.00-£23,500.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Customer Service Representative
