customer relations Market Deeping, England
Job description
If you are a positive, hardworking individual, who has good attention to detail, loves giving great service to customers and wants to work for a fast growing, friendly, family-owned company this may be the opportunity for you.
As the Customer Service Administration Assistant you’ll have a wide range of duties, aimed at ensuring the order and replacement processes are completed accurately and communication is clear and courteous. Working in a fast-paced environment you’ll deal with processing customer orders, deal with administration associated with orders and payment processing, and also deal with post delivery queries and complaints by email.
Duties and Responsibilities:
These will include (but not be limited to):
- Accurately processing paper orders on our back-office system.
- Collating and matching up payments for banking.
- Dealing with refunds, suspended orders, amendments, and credits.
- Resolving customer queries and complaints by email using a helpdesk ticket system.
- Handling Customer Service duties for our key clients and marketplaces.
- Other administrative duties as necessary.
Qualifications and experience:
- Excellent work ethic.
- Ability to work under pressure.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Team player.
- Fast learner.
- Good IT skills – incl. basic understanding of MS Outlook, Word and Excel.
- Knowledge of Zendesk or Freshdesk an advantage.
- Horticulture knowledge or a love of gardening is not essential but would be an advantage.
Benefits package:
Core hours will be 40 hours per week between 8:30 and 5pm Monday to Friday. Some weekend working may occasionally be required during busy periods. 20 days annual leave (Pro-rata for this contract), free parking and excellent staff discount.
Job Types: Full-time, Permanent
Salary: £10.42 per hour
Benefits:
- Casual dress
- Company events
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location: In person
About You Garden
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.yougarden.com
