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Job description

Are you enrolled in either a dietetic tech, health sciences, healthcare, or culinary program, and want to obtain valuable experience working in a world-class health system?

Yale New Haven Hospital is seeking individuals with excellent customer service skills and telephone manner, as well as, working knowledge of medical nutrition therapy and food service operations to ensure patients receive safe and appropriate food and nutrition services. There are full-time, part-time, and per diem opportunities available.

EEO/AA/Disability/Veteran

Responsibilities:

• Demonstrates effective organizational skills in taking meal selections in an efficient manner by adhering to phone script
• Follows script and demonstrates appropriate customer service skills as evidenced by phone script audits with >90% accuracy.
• Processes patient calls quickly and accurately while meeting standard for average call length
• Processes meal selections in an efficient and accurate manner, achieving standard for average patient selection call length per meal period, demonstrating ability to prioritize patient demands, and excellent customer service skills
• Demonstrates effective organizational and communication skills in properly adhering to time constraints with phone use, and minimizing time spent in not ready mode.
• Properly adheres to time constraints with phone use and achieves standards in regards to time spent in not ready mode.
• Demonstrates effective menu corrections with to ensure patients receive meals which incorporate personal preferences, dietary restrictions, and tray space guidelines. Provides patients with basic information on therapeutic restrictions when taking meal selections.
• Accurately corrects patient menu selections via computerized diet system, taking into account therapeutic restrictions, space limitations, menu glossary guidelines, age-specific needs, and patient preferences with >90% accuracy.
• Participates in all inservice training programs to remain current in professional knowledge and clinical skills. Assists in establishing, communicating, and implementing policies and procedures. Maintains registration as applicable through Commission on Dietetic Registration. Files and updates professional portfolio to maintain registration if applicable.
• Completes all scheduled in-services obtaining >90% on evaluations

Qualifications

Education: Must be enrolled in or seeking an associate degree from dietetic technician, health sciences, healthcare, or culinary arts program. BS/BA in related studies (may be in progress), or equivalent combination of education and experience.

Experience: Registered dietetic technician preferred.

Special Skills: Excellent interpersonal (both oral and written) communication skills required. Excellent customer service skills and telephone manner required. Must possess a working knowledge of medical nutrition therapy and food service operations to ensure patients receive safe and appropriate food and nutrition services. Ability to use computers for computerized diet order entry and menu systems required.

Job Types: Full-time, Part-time, Per diem

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Pet insurance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Dietetics

Work Location: In person