customer relations Norwich, England
World Fuel Services
Full Time
Norwich, England
21949 - 20949 GBP ANNUAL Today
Job description
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Reporting to the Customer Service Manager or Team Leader, the Domestic Customer Service Advisor is part of the Watson Sales, a dynamic sales environment with responsibility for driving fuel sales throughout our Domestic sector specifically working towards growth both in terms of market share and profitability.
Key responsibilities:
- Responsible for the improvement of customer volume and gross margin through the application of Company business tools and guidelines.
- Responsible for achieving monthly targets and KPI’s as set out by the Head Of Domestic Sales.
- Taking inbound calls from existing and prospective customers.
- Making outbound calls to develop sales to new and existing customers.
- Negotiating to win business and cross selling the full range of Domestic products and services to maximise revenue.
- Process customer orders, address any queries and display the highest standards of customer experience.
- Provide timely designated reports and information when required.
- Liaise with Customers, Depots and Operational Personnel.
- Updating orders, prices and order confirmations in the Company’s systems
- Accountability for sales growth in terms of both volume and gross margin
- Learn all company systems relevant to the role.
- Work collaboratively with colleagues through the WFL UK Ltd business to achieve a greater offering for our customers.
- Embrace a health and safety culture.
PERSON SPECIFICATION (Background & Skills)
- Work experience gained in a sales environment is essential and a desire to build a career in telephone sales
- Experience of inputting data quickly and accurately is essential.
- Experience in working to and achieving set targets and KPI’s.
- Excellent customer experience skills are essential
- Strong written and oral communication skills are essential.
- Strong attention to detail is essential
- Experience of working under pressure and to deadlines.
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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
World Fuel Services
http://www.wfscorp.com
Miami, United States
Michael J. Kasbar
$10+ billion (USD)
1001 to 5000 Employees
Company - Public
Energy & Utilities
1984
