customer relations Salt Lake City, UT
Workday
Full Time
Salt Lake City, UT
120600 - 80500 USD ANNUAL Today
Job description
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' user experience. We’re a diverse group of people, with an invaluable mix of experience and backgrounds.We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work model, encourage work-life balance and are proud to champion equal opportunities for everyone.
We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
About the Role
The Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
What would you do all day?
- Handle a queue of customer cases, prioritizing issues based on severity and customer impact
- Diagnose and troubleshoot highly technical and sophisticated software issues, lead change, implement solutions, and handle time critical issues
- Work with Product Managers, QA and Development to identify solutions or workarounds
- Balance ownership of existing case load while solving newly discovered issues
- Maintain your knowledge of new functionality and compliance changes
- Contribute to our Knowledge Centered Service by creating Knowledge Articles
- Use your energy, drive, adaptability, and passion to inspire others throughout the company
Your role is to ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.
About You
Basic Qualifications
For a Sr. Associate Customer Support Analyst (P2)
2+ years of experience in one of the following:
- SaaS software Product Support or Consulting experience, supporting other functional enterprise software applications
- Working with Workday HCM as a super user or admin
For a Customer Support Analyst (P3)
4+ years of experience in one of the following:
- SaaS software Product Support or Consulting experience, supporting other functional enterprise software applications
- Working with Workday HCM as a super user or admin
Other Qualifications
- Solid understanding of case handling processes and escalation procedures.
- Ability to balance multiple priorities and demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities.
- Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes.
- Excellent analytical skills and ability to come up with solutions / workarounds to complex problems; Passionate about problem-solving and have strong analytical skills.
- Ability to collaborate and build strong relationships with customers. A phenomenal teammate who will also build relationships across the organisation to continue improving the way we serve our customers!
- Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.
- Love to learn and can optimally absorb new technology and features.
- You’re a confident communicator (verbally and in writing), who collaborates with users at all levels and varying technical abilities.
- A self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help!
- We run a flexible model which would require Workmates to be in the office at least 50% of the time.
Workday Pay Transparency Statement - United States
The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please
click here
.Primary Location: USA.UT.Salt Lake City
Primary Location Base Pay Range: $80,500 - $120,600
Additional US Location(s) Base Pay Range: $76,500 - $144,200
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Workday
http://www.workday.com/careers
Pleasanton, CA
Aneel Bhusri | Carl Eschenbach
$1 to $5 billion (USD)
10000+ Employees
Company - Public
Enterprise Software & Network Solutions
2005
