customer relations Chessington, England
Job description
Window to the Womb (www.windowtothewomb.co.uk) are specialists in Ultrasound Baby Scans, offering 2D and 4D scans to complement the NHS pregnancy services. We are looking for a very special person to take on the role of Scan Assistant in our popular Chessington Clinic, (KT9 1EL) looking after families from the Chessington area and beyond.
Reporting to the Clinic Manager, the role provides the vital link between the sonographer and the family, ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. No technical experience is required and training will be provided.
This role will involve weekday afternoon and evening shifts and weekends day shift working. The clinic is open on Monday, Thursday, Friday, Saturday & Sunday. We operate an appointment based service for our customers so flexibility is key however we expect a minimum of 4 days a week to be worked with an estimated 25 - 35 hours a week. We are looking for someone who has the ability to work up into a more senior role quickly which would involve deputising for the clinic manager when required.
You will spend your working time helping to introduce parents to their unborn baby for the first time; it really doesn't get any better!
Key tasks and responsibilities:
- Relationship Building To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. To support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, non-threatening and informative way.
- Handling difficult situations To deal with customers with compassion and sympathy as the primary objective. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly
- Hygiene and comfort To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times
- Selling To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
- Administration To handle basic administration tasks and to be reasonably computer literate
- Other duties To be prepared to take on other duties and responsibilities within the clinic as required, including reception and assisting with marketing and social media posts.
Job Types: Full-time, Permanent
Salary: £10.42-£11.42 per hour
Benefits:
- Flexitime
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Weekend availability
Ability to commute/relocate:
- Chessington: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work weekends?
Experience:
- customer service: 2 years (preferred)
Work Location: In person
