customer relations Herne Bay, England
Job description
JOB DESCRIPTION
Job Title: Retail and Customer Experience Manager.
Responsible to: Corporate and Commercial Development Manager.
Responsible for: Coordinating retail activities at Wildwood.
Grade:
Closing Date: 11thAugust 2023
Are you passionate about preserving British Wildlife? Ready to make a measurable change?
Wildwood is the UK’s leading conservation and rewilding charity. We are ambitious and passionate in our plans to make a measurable difference to British wildlife. We are a global leader in pioneering projects such as the Blean Bison Project which is seeing European Bison reintroduced back into the Blean woods to restore failing biodiversity.
This March saw Wildwood Trust celebrate its 21stbirthday as a charity. This was our platform to launch our rebrand and reposition ourselves to our audience as a global leader in conservation.
We are a forward thinking, fully inclusive employer who is at the beginning of a new chapter. To further this aim, we are currently looking for a skilled retail manager to elevate our shop and park to new heights.
- Principal Duties
Overall responsibility will involve:
As retail manager you will lead by example. You will be responsible for the day to day running of the shop whilst working on the shop floor alongside your team. You will have passion and genuine enthusiasm for retail, coupled with excellent customer service skills and the ability to motivate your team, encouraging them to put forward creative ideas in order to maximise income whilst maintaining controls. You will have a strong commercial background, retail management experience and a full and clear understanding of KPI’s. In addition, you will be responsible for leading membership sales, upselling and gift aid conversation. You will be committed to making a positive change and be a dedicated team player.
You will also be part of a team responsible for planning park events throughout the year, co-ordinating the delivery of these events for visitors and members. This will involve working with the marketing and social media team to promote these events. This position requires excellent communication and people skills.
- Skills, Knowledge & Experience
The successful applicant will demonstrate:
Three years retail management experience.
A full understanding of working with a CRM system to capture accurate records and visitor information, and efficient stock level management experience to ensure optimum cash flow and the right level of stock holding.
The ability to keep accurate and detailed records of shop performance allowing you to monitor progress and feed back to the finance department and directors. This will enable you to use your skills to make changes if needed to monitor productivity and net profit.
Have a flexible approach to your work, encouraging similar behaviours from your team.
Ability to plan effective working rotas that maximise optimum staff coverage whilst remaining budget conscious.
Confident in handling cash, credit card payments and gift aid.
Excellent organisational and delegation skills.
Be driven and passionate about working to and exceeding targets, encouraging your team to have the same drive and enthusiasm.
Excellent communication and leadership skills, to develop your team in all areas.
The ability to forward plan and think strategically, demonstrating a strong can-do attitude.
Be able to confidently upsell and to convert visitors into new members and existing members into higher level members.
Actively support all departments including marketing and social media team, to help achieve targets and to deliver an unbeatable customer experience.
Have the confidence to carry out tasks independently, whilst also having the ability to work productively and successfully with a team.
Demonstrate a genuine love of British wildlife and a belief in Wildwood’s Mission.
- Role Dimensions
Annual Budgetary amount: £25.000
Number of staff reporting to the post (direct/Indirect): 6 +
Any other information:
- Other Considerations
- The post is advertised as full time and may require weekend and bank holiday working.
- No person shall be treated less favourably than another on the grounds of sex, sexual orientation, marital status, race, ethic or national origin, religion, colour, age or disability. As an equal opportunities employer, applicants for staff vacancies shall be shortlisted for interview and appointed purely on the grounds of their suitability for the post as laid out in the advertised job description
- Wildwood operates a no smoking policy in the park and in its offices.
- Employment Package
- The Full-time salary for the Retail and Customer Service Manager, Kent is £25.000
- Core working hours are 9.30am – 5.30pm with an unpaid half an hour for lunch. This post is advertised as 37.5 hours per week over 5 days. The job will involve overtime, including some evening and weekend working as part of your normal duties.
- The pro rata holiday allowance is 30 days a year, this includes statutory holidays.
- Appointments are subject to confirmation after a six-month probation period.
- Wildwood offers access to a stake holder pension, details of which will be supplied on confirmation in post.
Procedure for ApplicantsApplicationsApplication is by C.V. and must contain the following information: * Name, address, contact phone numbers
- Personal Statement
- Employment history
- Educational history
You should include a statement of the relevant skills and experience that you believe you will bring to the job, paying careful attention to the requirements of the job outlined above.
You should give two referees to whom we can turn for a confidential reference, one of whom should be your current or most recent employer. References will only be taken up for those candidates chosen for interview or, with regard to current employer, on offer of contract.
Applications will not normally be acknowledged. If you would like yours to be acknowledged, please enclose a stamped, self-addressed postcard.
Applications should be sent to Kate Chance, Wildwood Trust, Herne Common, Herne Bay, Kent, CT6 7LQ. Or alternatively email [email protected]
Interview & Selection Procedure
Interviews and selection tests will be held at Wildwood offices at Wealden Forest Park, Herne Common by arrangement.
Job Type: Full-time
Salary: £25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Store discount
Schedule:
- Weekend availability
Ability to commute/relocate:
- Herne Bay: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 3 years (preferred)
- Customer Service: 3 years (preferred)
Work Location: In person
Application deadline: 11/08/2023
