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Job description

Objective:

To liaise with customers, taking and placing orders and supporting Sales and Customer Service queries.

Managing customer accounts and working closely with the Area Sales Manager to maximise sales opportunities.

To delight our Customers with 5* Customer Service.

To work alongside other team members to ensure the Customer and the Organisation are at the centre of all decision making.

Main Duties:

• Answer all incoming customer enquiries, via telephone, email, and live chat in line with company SLAs.
• The ability to deal with a range of customer types from B2C and B2B.
• Manage and be responsible for customer accounts.
• Working alongside the Area Sales Managers to achieve company and individual sales targets.
• Process main orders, sample orders, returns, replacements and refunds.
• Proactively contact customers to promote offers and chase quotes.
• Provide outstanding customer service during every customer interaction whilst representing the company in a professional manner.
• Liaise with internal and external couriers to ensure a smooth delivery service for our customers. Proactively communicate any delivery updates.
• Build and develop key relationships with all relevant departments within the business including Area Sales Managers.
• Ensure that appropriate Health and Safety standards are always maintained.
• Take a leading role in your own development and additional training.
• Complete all tasks as assigned and in line with Business requirements.

Skills:

• Strong problem solving and analytical skills
• Strong organisational skills
• Excellent verbal and written communication and grammar skills
• Professional telephone manner
• Work well under pressure, multi task, meet deadlines and be able to prioritise workload
• Ability to work under own initiative and as part of a team
• Be confident in building relationships with customers and working closely with colleagues

Personal Attributes:

• Good internal and external communicator, at all levels.
• Professional & positive attitude.
• High level of attention to detail
• Able to learn different computer platforms and systems
• Professional & self-driven work ethic
• Effective time management and problem-solving skills
• Professional Behaviour

Starting wage is £21,840 with the opportunity to progress to £24,675

Job Types: Full-time, Permanent

Salary: £21,840.00-£24,675.00 per year

Benefits:

• Employee discount
• On-site parking
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
Following all Government guidelines

Experience:

• Customer service: 1 year (required)

Work Location: In person

Reference ID: TA004