customer relations Birkenhead, England
Job description
The first step on the road to fitness, is making the decision to get started.
Joining a gym is a little like dating. You want to know what you’re committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you’re dreaming of.
So, as Membership Advisor, it’s your job to ensure a perfect match.
You’ll bring that vibrant personality and oh-so-loveable nature to showcase our facilities to potential new members. You’ll get to know what they’re looking for, what they hope to achieve and demonstrate how Village Gym is their match made in heaven.
You love meeting new people, so you’ll enjoy getting to know potential new members, by phone, or in person when you give them a grand tour of the club.
You’ll match their individual needs to the facilities we have on offer, to ensure their fitness journey gets off to a great start. Plus, advise on additional products and services to help them smash those fitness goals.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 33 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as…
Complimentary full leisure club membership for you and a family member or friend worth £1200
Discount on all overnight stays at Village Hotels
Up to 40% discount on food and drink at any Village Hotel
Excellent training and development
Discounts and cashback offers on many high street brands
A range of well-being and healthcare benefits
Financial wellbeing - Salary Finance
Employee Assistance Programme
Flexible and home working opportunities
A fun, supportive and inclusive work environment with loads of development opportunities
Regular team events and incentives
Monthly well-being programme for all employees to support your mental health
Anniversary rewards for every year of service
But what we need from you…
- A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service
A passion for leisure, fitness and customer service- An ability to understand the individual needs and wants of our members and tailor your service and communication around them
- A drive to achieve and exceed targets
- A team mentality, forming great relationships within leisure and other departments
INDLEISURE
