customer relations Houston, TX
Job description
Reports to: Coordinator of Advising and Student Persistence
Job status: Non-Exempt
Position Summary: The Student Success Specialist (SSS) acts as the direct support liaison for students within their assigned academic unit, including working with a population of at-risk students, academically advising first-year students, and participating in recruiting events. The SSS will develop and maintain a relationship with the Dean of their assigned academic college and invest in the extracurricular activities of that college.
Job Responsibilities:
- Performs interventions, tracks, and creates maps to success for academically at-risk students
- Collects data on at-risk students and offer support services
- Academically advises all first-year students within their academic unit and partners with faculty to improve advising processes for all students within that unit
- Builds awareness of university-based services (e.g. advising, career services, campus recreation, student organizations, tutoring) to promote holistic student development
- Promotes and engages with career fairs and career development for specific academic unit
- Secondary report to Dean of assigned unit (supplemental annual evaluation)
- Assists the Dean (or designate) of assigned college in developing and implementing retention and early intervention programs for students
- Participates in recruiting events for college, possibly including coordinating outreach activities with high schools and meeting with potential students and parents
- Assists the Dean (or designate) in developing a summer enrichment program for students transitioning from high school to university (may not apply to all Colleges), included in Summer Launch or separate from it
- Participates and leads in planning and implementation of Summer Launch program, including active involvement during the week of the program
- Oversees web site material for college undergraduate programs (with permission from Dean of college)
- Facilitates collection of assessment data related to recruitment and retention
- Represents at Pre-Registration and GO events
- Aids in social, academic, and spiritual integration to support student engagement and success
- Contributes to students’ discipleship and spiritual growth as key component of student success and development
- Performs other duties as assigned by direct supervisor
Qualifications:
- Commitment to the ministry and mission of Houston Christian University
- Ability and willingness to disciple students and foster spiritual growth
- Strong interpersonal and communication skills
- Demonstrated ability to work as a member of a team
- Bachelor’s degree from an accredited college/university (preferably in a field of study within their assigned academic unit)
Expectations:
In addition to the above job responsibilities, some weekends or evenings may be required on a limited basis.
Additional Information
Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.
The University is in the process of implementing its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.
Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.
**Disclaimer**
Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.
