customer relations Southend-on-Sea, England
Job description
We are recruiting for experienced office based Customer Service Advisors to join our team!
You must be able to work from our office in Southend-On-Sea.
Introduction to our client:
As a Customer Service Advisor for our global restaurant client, you will be a part of a dynamic team that is passionate about providing an exceptional customer journey for top tier results. Handling customer complaints and queries via telephone, live chat, email and social media will help to vary up your day. Our client is a prolific and highly respected brand-name that expects an exceptional customer journey which is what we aim to provide for them at all times whilst working closely with the client to continually improve our services and the way that we interact with customers.
What will I do in the role?
- Being a brand ambassador for your client
- Responding to and resolving customer queries and complaints via telephone, live chat, email and social media
- Ensuring that every contact has exceptional customer service behind it and ensuring that the customer is at the heart of every conversation
- First point of contact to existing or potential customers
- Ensuring to meet KPI’s for the number of contacts handled on a daily basis
What do I need?
- Experience of working within a restaurant industry within a large chain organisation would be advantageous, but not essential
- A desire and genuine passion for delivering excellent customer service
- Ensuring to have an empathetic approach when dealing with customer queries and complaints
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer facing environment
- Resilience to be able to handle and resolve customer complaints in an effective manner
- A strong team-working mindset
- Confident IT skills
- Flexibility, professionalism, drive and the willingness to learn
- Being a self motivated individual that has the ability to objection handle
What will I be paid?
Pay rate: £11.20 per hour
Working Hours
- Full time - 40 hours per week
- 5 days per week
- Shifts between the hours of 7am and 10pm Monday to Sunday (shift will remain the same daily)
What’s amazing about the role and Ventrica team?
- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
- Company pension scheme
- Reimbursement on eye tests
- Employee Assistance Programme, 24/7 with counselling sessions
- We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
- We care about our communities, our Charity Champions get involved by making a difference
- We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Our Diversity Champions are part of our colleague community
- Our Menopause Champions are trained and offer support
- Mental Health First Aiders
- All new parents receive a Baby Hamper
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards
