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customer relations

customer relations New York, NY

Velocity Marketing Partners
Full Time New York, NY 21.25 - 16.25 USD HOURLY Today
Job description

Benefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities

Job Summary
Our company is looking for an experienced and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a background in customer service, and/or technology. The successful candidate will be responsible for taking customer inquiries, solving problems, and recommending our products to potential customers. The Customer Service Representative will also be responsible for assisting our customers with any technical issues they might have with their products and/or services we offer.

Responsibilities
  • Identify the reason for the customer’s inquiry, collect relevant information and provide solutions
  • Refer to premade scripts for a variety of topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge

Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using technology
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

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customer relations
Velocity Marketing Partners

www.vmphq.com
Dallas, TX
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Advertising & Public Relations
Media & Communication
2015
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