customer relations

customer relations Valdosta, GA

Valdosta State University
Full Time Valdosta, GA 39484 - 12.04 USD ANNUAL Today
Job description

About Us


As a comprehensive institution of the University System of Georgia, Valdosta State University (VSU) is a welcoming, aware, and vibrant community founded on and dedicated to serving our communities’ rich and diverse heritages. Through excellence in teaching, basic and applied research, and service, VSU provides rigorous programs and opportunities that enrich our students, our university, and our region. As such, the VSU mission consists of three interrelated parts that includes a student mission, university mission and regional mission. The university is equally dedicated to the core values of community, including a commitment to practice civility, integrity and citizenship. As members of this community and proud Blazers we strive to uphold these core values for the advancement of the University.

Job Summary


Perform specialized duties in support of student achievement and success by working in areas that may include admission readiness, high school to college transition, and other special programs.

Responsibilities


Typical Allocation of Duties

Provide direct student services - 50%
Provide direct services to students to provide advising and support to students in special programs; to instruct pre-admission courses and assist with student transitions; and to provide other assigned support.

Coordinate with other student support professionals - 20%
Coordinate with a variety of internal stakeholders to contribute to the success of students.

Ensure compliance - 15%
Ensure compliance with all relevant federal, state, university system, institutional, program, and other regulations, rules, policies and procedures.

Prepare reports and maintain records - 15%
Prepare a variety of regular and special reports, including those necessary for legal and regulatory compliance. Maintain student files in compliance with FERPA guidelines.

Supervisor Expectations

  • Serve as primary academic advisor for the Master of Library and Information Science program:
    • provide guidance and support to prospective VSU students seeking admission
    • process applicants for admission
    • facilitate admission and progression for students enrolled in the Library and Information Science program
    • provide student success resources and support to advisees in programs
    • guide advisees in the requirements for program progression and graduation
    • work with advisees and the Graduate School to process withdraws, dismissals, and readmissions
  • Coordinate admission requirements for candidates entering undergraduate educator preparation programs each semester.
  • Assist and guide new undergraduate teacher education admits in processing pre-service certification requests to the Georgia Professional Standards Commission.
  • Work with other staff with similar roles in the college to develop ways to better serve the needs of our students.
  • Work with assigned program’s department faculty on program recruitment and retention efforts.
  • Complete professional development in order to better serve stakeholders, as applicable to the job role.

Required Qualifications


Required Experience
Master's degree and two (2) years of related work experience.

Proposed Salary


$39,484

Conditions of Employment


Employment is contingent upon successful completion of a background check. Position May Require Credit Check (if using P-Card, working with Cash, etc.).

Position Requires completion of VSU’s Annual Compliance Training course (such as State Business Transactions, Drug Free Workplace, Anti-Harassment Policy, Introduction to Information Security, Workers Compensation, Motor Vehicle Policy, USG Ethics Policy, Conflict of Interest/ Outside Activities Policy, Leave Procedures for Faculty and Staff, Georgia Open Records Act, Family Educational Rights and Privacy Act (FERPA), and Contracts 101. Supervisory positions require training in FMLA and Worker’s Compensation.

Equal Employment Opportunity


Valdosta State University is an Equal Opportunity educational institution and has a strong institutional commitment to diversity and inclusion. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including, but not limited to minorities and individuals with disabilities. Valdosta State University has a non-discrimination policy that includes sex, race, color, sexual orientation, religion, age, marital status, national origin, disability, and veteran status.

Other Information


VSU reserves the right to:

  • View social media outlets
  • Check references at any point during the search process
  • Shut down a posting without additional notification.

Background Check

  • Standard Background Check

Accommodations


If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources at [email protected].

customer relations
Valdosta State University

www.valdosta.edu
Valdosta, GA
Dr. Richard A. Carvajal
$5 to $25 million (USD)
1001 to 5000 Employees
College / University
Colleges & Universities
Education
1906
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