customer relations Folkestone, England
Job description
Job Title: Customer Service Co-ordinator
Contract type: Full-Time / Permanent - Monday - Friday (9am-5:30pm) (half hour lunch break)
Salary: £28,000 Dependant on Experience
Location: Cheriton, Folkestone, Kent
Benefits: Free car parking, pension scheme, 28 days annual holiday entitlement (including statutory bank holidays), full in-house training programme.
Job Brief/ Company Profile
We are the leading privately owned UK manufacturer of flexible packaging, supplying various industries, including major blue chip UK food groups as well as exporting to various Countries around the world. We utilise state of the art equipment and technology with facilities based in in Cheriton, Folkestone.
We are market leaders in providing sustainable flexible packaging.
As a result of successful growth, we are currently offering an exciting opportunity for a well organised and proactive customer orientated individual to join the internal sales co-ordination team and to help build on the success here at Triflex.
The successful applicant will be part of small enthusiastic team and must be a good communicator and demonstrate the ability to manage B2B relationships, with strong organisational skills and an accurate approach to administration. Backed up with a competent ability to use Microsoft Office based programs, especially using Microsoft EXCEL.
The role/ Responsibilities
· Dealing with customers’ requests over the phone & via email.
· Processing purchase orders for repeat and new designs.
· Management of the order process, including management of customer expectations and delivery dates.
· Liaising with other internal departments in order to make sure orders are processed on time, including liaising with the internal artwork and planning department.
· Maintaining own paperwork in an effective and organised way.
· Entering data into Excel and ensuring all information is up to date and correct.
· Checking stock levels.
· Raising orders at correct prices using price lists or by obtaining spot prices from company Directors.
· Checking that prices are correct for all orders raised.
· Preparation of documents and general ad hoc duties.
· Answering phone line and directing calls to the correct person if required.
· Managing daily despatch schedule for customers that you are responsible for and working with other member of the team to make sure customer deliveries are on time.
Requirements
· Proven work experience as a sales administrator within a B2B environment.
· Hands on experience with Microsoft Office (Microsoft Excel in particular).
· Experience in manipulating date in excel spreadsheets, in depth knowledge of formulas not required.
· Excellent organisational and multitasking skills.
· A team player with high level of dedication and pride in your work.
· Proactive and able to meet deadlines.
· Courteous, calm and professional.
· Reliable and a good work ethic.
· A good communicator both written and spoken, to both people within and outside the company, and have experience in building strong business relationships.
· Car driver with full UK license.
Beneficial
· Ideally have experience of working within a manufacturing environment.
· Import/ export experience.
If this sounds like an ideal role for you then please do not hesitate to contact us. We would be delighted to receive your CV.
Please apply online, attaching your CV and a covering letter highlighting your experience and particular competencies that you consider relevant to this position or send to Triflex
Please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV, however, please note that only successful applicants will be contacted.
Job Types: Full-time, Permanent
Salary: From £28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
