customer relations Leeds, England
Job description
The Role – What will I be doing?
- Effective questioning to gather relevant information from the customer.
- Reduce the use of industry jargon to simplify the product for the customer.
- Ensure the very best customer experience on every call.
- Ensure your positive attitude shines through with any potential customers.
- Develop (with training) a full understanding of Right Fuelcard Services and products and all relevant operating systems.
- Respond to any customer queries by telephone and email, in a professional timely manner, whilst communicating through the most appropriate channel.
The Company – Who will I be working for?
In 2019, Right Fuel Card became part of the Edenred Group. We are an independent distributor of fuel cards with a mission: simplify the fuel management of businesses across the UK. We are all about creating a dynamic and exciting workplace where everybody can bring something to the table.
We’re on the hunt for the best talents out there. Every role at Right Fuel Card Company comes with clear opportunities for career development and progression. We hire for potential, not just experience, that’s why our people come from all walks of life.
Everything we do is aligned with our values:
Simplicity
- Be the first point of contact for queries, new joiners, and administration requests.
- Provide reports and other key information.
- Proactively prompt line managers of triggers, upcoming processes, and deadlines.
Respect
- Have a people centred approach, understand confidentiality and individual needs.
- Provide feedback that is constructive and supportive.
- Be non-judgemental and inclusive.
Passion for Customers
- Use our internal systems to their full potential to add insight and value to our people processes.
- Strive to provide the greatest workplace for our people.
- Support people to be the best version of themselves.
Entrepreneurial Spirit
- Have the mindset that underpins HR’s positive and helpful image.
- Be driven to learn and develop.
- Have awareness of legislation and compliance.
Imagination
- Gain understanding of the team, the business, and the people.
- Be part of a team that can solve problems.
- Be confident to ask if you’re not sure.
The Role – What will I be doing?
- Effective questioning to gather relevant information from the customer.
- Reduce the use of industry jargon to simplify the product for the customer.
- Ensure the very best customer experience on every call.
- Ensure your positive attitude shines through with any potential customers.
- Develop (with training) a full understanding of Right Fuelcard Services and products and all relevant operating systems.
- Respond to any customer queries by telephone and email, in a professional timely manner, whilst communicating through the most appropriate channel.
The Benefits – Why should I want to work at Right Fuelcard?
Here at the Right Fuelcard Company, we are proud of our fun and supportive culture where you are encouraged to reach your full potential. We want to support you to do your best work, have a good work life balance, and work flexibly whilst staying connected; so, we have designed a benefits package that strengthens our culture.
- Fantastic modern working space with free fresh fruit and drinks.
- Hybrid working Monday to Friday between 9am and 5pm and 3 pm finish on Fridays
- Holiday allowance of 26 days with an extra day’s leave per completed year plus bank holidays. Still not enough? Buy & sell holidays available
- Your birthday off paid after your first year
- Enhanced maternity and paternity, and sick pay schemes, and you can buy and sell holidays
- Health Shield Cash Plans, Cycle to Work Scheme, Employee Assistant Programmes, plus lots of social events
- Tech Purchase Scheme, Perks discounts, and Refer-a-Friend initiatives; benefit from travel M-Cards and get discounts on fuel
- Finally, for those that are passionate about their own personal development, we will give you £500 per year towards your training or qualifications.
The Right Fuelcard Company is proud to be part of the Edenred Group
Edenred is a pioneer, a tech leader, and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, simplicity, respect, passion for customers, Entrepreneurial Spirit and imagination are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow. In 2020, thanks to its global technology assets, the Group managed €30 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.
Job Types: Full-time, Permanent
Salary: £21,200.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
