customer relations Oxford, England
Job description
Who are we
The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
In joining the floor room family, you will join a well connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
The Position
We currently have a number of exciting opportunities for Flooring Consultants to join the floor room family across a number of locations in the UK.
As a Flooring Consultant, you will drive sales and profitability through the delivery of an inspired end to end customer experience.
Key responsibilities:
- Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
- Provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey.
- Play your part in ensuring the store is impeccably presented both front and back of house and that product samples are impeccably presented.
- Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired.
- Develop a detailed understanding of the customer’s project, taste and preferences
- Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs
- Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including In-Home Consultants and Fitters)
The Person
The successful candidate will meet the following criteria:
- Demonstrable experience/interest in interior design/textiles, home trends and styles
- Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
- Must be computer literate with a good working knowledge of MS packages
- Will have experience of working to sales targets
- Good administrative skills
Benefits
Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
- 22 days holiday plus bank holidays
- Competitive salary & bonus scheme
- Retail discount
- Cycle 2 work scheme
- Digital GP service
- Holiday trading
- Pension scheme
- Heath cash plan
- Life assurance
- Give as you earn
