customer care and satisfaction Hounslow, England
Job description
About us
We are professional, customer-centric, dedicated and our goal is to Inspire our clients to become a force for good through Public Speaking and Presenting.
We are a work-from-home company that run events. You will work from home most of the time, occasionally attending events in the Heathrow/Gatwick area.
Our work environment includes:
- Growth opportunities
- Work-from-home days
- On-the-job training
We are looking for a decisive, customer focused, team-player that is willing to learn on the job.
We are looking for a Customer Care Specialist who is willing to go the extra mile to ensure customer satisfaction. The ideal candidate is willing to learn the skill of Public Speaking & Sales, will be able to troubleshoot with customers and work closely with our team via telephone, email and messaging platforms. We are seeking a personable individual who has a passion for customer service and is driven to improve their personal and professional skills.
You will be required to work from home for most of the time, with 2-3 days per month spent at events in London in the Heathrow area.
As a requirement, you will need to attend our Public Speaker Training event to pass through the journey our customers go on.
Responsibilities:
- Work within our CRM to deliver services to clients.
- Onboard new clients via Zoom calls.
- Use Spreadsheets to track and monitor client progress and retention.
- Work with other team members to plan dates/times for delivery of services.
- Speak regularly with clients about quality of services.
- Speak regularly with clients to sell further services.
- Assist in planning our annual awards ceremony/party for members.
As this is a hybrid working environment heavily favoured towards working from home, applicants must be driven and dedicated to their work. There will be a comprehensive training period for using our internal systems as well as learning and understanding the training we share with our clients.
Job Type: Full-time
Pay: £20,000.00-£27,500.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Hounslow: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (required)
Work Location: Hybrid remote in Hounslow
Application deadline: 31/05/2023
