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Customer Service Assistant

Blackpool Tower, Promenade
Blackpool, LANCASHIRE, FY1 4BJ
United Kingdom

Are you looking for a seasonal job that’s full of FUN in Blackpool? Fancy working in one of Britain’s best-loved landmarks - the Blackpool Tower, or join our outstanding cast at Madame Tussauds Blackpool.

Working here feels pretty outstanding and our Customer Service Assistants are a vital ingredient in the guest experience! Therefore, we’re looking for people who strive for the best, are guest focused, and radiate passion and enthusiasm!

What we are looking for

• Lots of experience working in a customer facing environment
• Friendly and enthusiastic with a "can do" attitude
• Excellent communicator who loves to interact with people of all ages
• Fun, dynamic, and friendly personality
• Excellent communication, listening, and motivational skills

You could be whisking guests away on their journey to the top of the tower, or perhaps clowning around within our circus arena. You could even be the first point of contact for our guests in the admissions department, offering a warm welcome, selling, and checking tickets, answering any questions guests may have and acting as a sales representative. You'll go out of your way to ensure our guests have a fun, educational and exciting visit.

If working in Madame Tussauds you could be ensuring the smooth running of our Wax Hands experience or even work in the famous Rovers Return pub behind the bar. If working within the retail shop, you could be making sure the shop is always fully stocked and looking presentable. Having the confidence to encourage guests to stock up on Madame Tussauds related goodies.

Whichever attraction and department you find yourself in, you will be helping guests at any point, ensuring they have the best immersive, interactive, and imaginative experience.

These are seasonal, fixed term positions to support us for 2023 summer season, contracted from June to November. Offering full-time and part-time hours, our attractions are open daily so full availability is needed, including weekends and bank holidays.

What’s in it for you

Alongside becoming an expert in creating magical memories, you’ll also receive:

• Fortnightly pay depending on age, Under 18: £6.50ph, 18-20: £7.75ph, 21-22: £10.18ph or 23+: £10.42ph
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Please note we will be running a Recruitment Event on Wednesday 21st June; therefore, we expect successful candidates to attend.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.