customer relations Newcastle upon Tyne, England
Job description
Serving our customers, communities, and planet a little better every day.
Salary: Competitive salary starting from £20,500 plus annual bonus
Working Hours: Full time, 36 hours per week. Various full time shift patterns available between 7am-9pm, with some weekend working.
Colleagues working in our Credit Cards department are responsible for servicing card customer requests via inbound calls. In addition to your call handling responsibilities, you will be promoting our digital channels where customers can self-serve. You may also be required to handle and resolve customer complaints.
After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model. In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.
You will be responsible for:
- Using your excellent listening and rapport building skills to provide an outstanding customer service
- Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
- Using your own judgement to resolve customer queries appropriately
- Educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
- Listening to customers personal circumstances to understand their requirements and provide personalised solutions
You will need:
- Customer Service experience from retail, hospitality, leisure or a call centre environment is desired but not essential
- Communication, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
What’s in it for you:
- Great colleague deals and discounts, saving you money on everyday purchases
- 10% discount card increasing to 15% after every pay day for a 4-day period to use in Tesco stores and online
- 7.2 weeks holiday entitlement with the opportunity to purchase additional holidays
- Mental and physical wellbeing benefits including our cycle to work scheme
- Retirement savings plan with a generous pension scheme where contributions matched 1:1 up to 7.5%
- Family friendly policies including enhanced maternity leave, shared parental leave policy and 4 weeks paid paternity leave
- Life assurance
All successful candidates must complete pre-employment screening checks. As part of this clearance, we will request and assess Right to Work in the UK, criminal record, and credit checks.
Job Type: Full-time
Salary: £20,500.00 per year
Work Location: In person
