customer relations Newcastle upon Tyne, England
Job description
alary: Competitive salary starting from £22,000 plus annual bonus
Working Hours: Full time, 36 hours per week
As a Tesco Bank Customer Service Representative within our Claims Handling team, you’ll be supporting our customers through their claims journey, from notification to settlement, ensuring the highest standards of customer service and creating exceptional experiences.
After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model.
In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.
The Role:
- You will be conducting information gathering and data processing activities to support the administration of insurance claims
- Reviewing claims documentation to identify further information required and allocating cases to specialists and investigators as required
- Interviewing claimants to evaluate straightforward low-value claims
- Receiving inbound calls and assisting callers, or those making enquiries by email or mail with requests for information, directing more complex matters to colleagues as necessary
- Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues
- You will receive full training, with the support and tools required to be successful
What you’ll bring:
- Customer Service experience with a background in Claims Handling is preferred but not essential
- The ability and experience to make decisions based on information presented
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
The Perks:
You'll be working hard to do your best by our customers, so we want to make sure we're doing our best by you.
- Great colleague deals and discounts, saving you money on everyday purchases
- 10% discount card increasing to 15% after every pay day for a 4-day period to use in Tesco stores and online
- 7.2 weeks holiday entitlement with the opportunity to purchase additional holidays
- Mental and physical wellbeing benefits including our cycle to work scheme
- Retirement savings plan with a generous pension scheme where contributions matched 1:1 up to 7.5%
- Family friendly policies including enhanced maternity leave, shared parental leave policy and 4 weeks paid paternity leave
- Life assurance
All successful candidates must complete pre-employment screening checks. As part of this clearance, we will request and assess Right to Work in the UK, criminal record, and credit checks.
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Referral programme
- Store discount
Supplemental pay types:
- Bonus scheme
Work Location: In person
