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Senior Customer Service Advisor

£21,000 - £27,000 p.a

Hybrid

People need our clients help more than ever; within their Collections & Recoveries department you'll use your customer service skills to guide them through these tricky times over the phone. The Collections & Recoveries department is playing a vital role in supporting our clients customers during these unprecedented times.

Bring your enthusiasm for helping and you will receive full training. Strong teamwork is built into the way we do things so, even at home, you'll have lots of support from friendly colleagues when you need it.

We believe in helping others, that's where you come in. We're looking for people with a positive and inquisitive mindset and a commitment to support our customers when they need it most. Your role will be to help our customers who are facing financial difficulty. This will entail having honest conversations about their personal and financial situation, to enable you to establish which options are most suitable to get them back on track.

This is a telephone-based role that will involve speaking directly with customers showing sensitivity and empathy to our customers through what can be difficult and often sensitive conversations. This will require you to have a level of personal resilience.

You might already be from a Customer Service background, but even if you are not and are looking for a change in career where you can make a real difference in people's lives, then this opportunity is for you. We'll give you all the training you need to set you up for a successful journey with us in this highly rewarding role.

This role is a Hybrid working role which means that you can benefit from having a blend of office and home-based working. We offer flexibility on where you work, which is led by the work, and considers and adapts to the needs of our customers and colleagues. You will also come into the office for team meetings and 1 to 1's with your manager. Working in this way will ensure you feel supported, included and connected, enabling us to thrive together.

To help you to settle into your role and connect with your team, the first week of training will be based from one of our Admin Centres and then once in the role, we will adopt the above principles.

You'll need to:

• Be a resident and eligible to work in the UK
• You must be based within a commutable distance to one of our Admin Centres or works spaces as in the event that you encounter technical issues, we will require you to work from one of our buildings, until your IT issues are resolved.
• You will be expected to have a high level of technical understanding and ensure your IT Equipment is set up correctly, with the support of our IT Department and you will be responsible & accountable for keeping our customers data safe and secure at all times.
• You must have access to a dedicated workspace free from all distractions.
• You must have access to a private, stable and ideally super-fast broadband connection.

Here, you'll be valued, recognised and rewarded. We believe in a good work-life balance, so you'll receive your schedule in advance. This is a Full-Time position, working 35 hours per week. You'll work varied shifts between 8am - 8pm, and 1 Saturday in every 3. We also offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme.

For helping us do the right thing for our customers, you'll get:

• a personal pension (most people put in 7% of their salary which we'll top up by a further 16%)
• up to two days of paid volunteering a year
• buying or selling holiday (25 days holiday)
• the chance to buy things like dental cover vouchers for you
• a loan of up to £1,000 with 0% interest to cover your rental deposit or other emergency costs
• paid time off or flexible working if you have a housing emergency.

What's more, we have a strong ethic of care for each other and our customers. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We're committed to creating a culture that recognises and truly values our individual differences and identities. So, if you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply.

Best of luck in your application!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.