customer relations Tamworth, England

Tamworth Borough Council

Full Time Tamworth, England 20812 - 12.04 GBP ANNUAL Today

Job description

We do not accept applications via Indeed; please apply via our recruitment website, further details can be found at https://www.tamworth.gov.uk/job-vacancies.)

TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

Customer Services Assistant

£20,812 per annum pro rata

Hybrid working contract

25 hours per week

Temporary contract until March 2024

Are you an experienced and passionate Customer Service Assistant looking for a part time opportunity in Tamworth? Tamworth Borough Council’s customer service centre is at the heart of our council services, and we are looking for an enthusiastic, highly motivated and flexible individual to join our friendly team.

As the Customer Service Assistant you will be responsible for:

· Resolving customer enquires via a variety of access channels, including face to face, over the phone, emails, or letters.

· Supporting the Customer Service Teams by undertaking a range of administrative duties as and when required.

· Answering and responding to enquiries at first point of contact, providing advice to customers, other departments and outside agencies who contact the Council.

· Summarise issues, provide clear resolution, and manage customer expectations.

· To ensure the Council’s post is received and is sent out on time.

· To open and close the Councils buildings as and when required.

As the Customer Services Assistant you will have the following:

· Excellent customer services skills both face to face and over the phone

· Ability to work under your own initiative and as part of our friendly team

· Have a methodical and organised approach

· Proven numeracy and literacy skills

· Competent in the use of office systems and software

· A good eye for detail and the ability to keep accurate and up to date records.

· A professional can do approach

· Flexible approach to working hours, and work locations with the ability to work at short notice as and when required

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement.

Appointment will be subject to satisfactory references, nationality check and medical clearance.

For an informal discussion about the role please contact Mark Williams or Karen Cousins, Senior Customer Service Officers, on 01827 709709.

For further information and to apply please visit Tamworth BC Jobs.

If you have any queries about the recruitment process, please contact [email protected].

Closing date: 2nd August 2023

Interviews: week commencing 7thAugust 2023

Late applications and/or CVs will not be accepted. Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.

Job Types: Part-time, Temporary contract
Contract length: 8 months
Part-time hours: 25 per week

Salary: £20,812.00 per year

Benefits: