Job description

Sterling Personnel are currently working alongside a specialist suppliers of innovative and quality packaging products, equipment and bespoke packaging solutions based in Derbyshire (DE7).

Job Role: Customer Service/Warehouse Assistant
Location: Ilkeston, DE7
Hours: Monday – Friday, 7:30am - 5pm
Salary: DOE

Responsibilities:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls and emails from customers
- Assist customers with product information, pricing, and order status
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex or unresolved issues to the appropriate team members
- Follow company policies and procedures to ensure consistent service delivery

Experience:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite
- Ability to remain calm and professional when dealing with difficult or irate customers
- Positive attitude and willingness to go above and beyond to meet customer needs

If interested, please apply online, call 01332 215670 or text ‘Customer Service’ to 07859 873537

Job Types: Full-time, Permanent

Salary: From £12.00 per hour

Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Experience:

• Customer service: 1 year (preferred)
• Warehouse: 1 year (preferred)

Work Location: In person

Reference ID: NBCS