customer relations Ilkeston, England
Job description
Sterling Personnel are currently working alongside a specialist suppliers of innovative and quality packaging products, equipment and bespoke packaging solutions based in Derbyshire (DE7).
Job Role: Customer Service/Warehouse Assistant
Location: Ilkeston, DE7
Hours: Monday – Friday, 7:30am - 5pm
Salary: DOE
Responsibilities:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls and emails from customers
- Assist customers with product information, pricing, and order status
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex or unresolved issues to the appropriate team members
- Follow company policies and procedures to ensure consistent service delivery
Experience:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite
- Ability to remain calm and professional when dealing with difficult or irate customers
- Positive attitude and willingness to go above and beyond to meet customer needs
If interested, please apply online, call 01332 215670 or text ‘Customer Service’ to 07859 873537
Job Types: Full-time, Permanent
Salary: From £12.00 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Experience:
- Customer service: 1 year (preferred)
- Warehouse: 1 year (preferred)
Work Location: In person
Reference ID: NBCS
