customer relations Waterlooville, England
Job description
CUSTOMER SUPPORT - DATA SERVICES – Based in Waterlooville FTC 9 months
We're looking for a passionate, motivated service-orientated individual to come join us within Customer Support in our Data Services team based in Waterlooville. We will provide you with full training you need to be a success in this role.
What we need is someone who takes pride in their work and is delivery focused to give the best service possible not only to our customers, but the team they work with. So if you are a quick learner who is looking for a great opportunity to join a company that is growing and the chance to develop their career then you could be the perfect candidate for this role.
Purpose of the role:
You will provide comprehensive support and assistance within the Data Services Department. Assisting with both inbound and outbound phone and email queries. Taking control of order entry process and forms and assisting other departments during extreme busy conditions. You will need to be a highly organised individual, with strong attention to detail and ability to take ownership of a query from the beginning to the end. Hours of work 08.30-17.30
What you’ll be doing:
· Processing customer requests, including ordering and setting up new accounts/deleting old accounts
· Developing skills to complete required Data Services Levels (1-3)
· Work as part of a team to ensure customer requirements are delivered in line with agreed SLA’s
· Support other departments during peak times
· Complete development courses and attend training events to develop new skills as required.
· Provide assistance to other team members when required and carry out other activities as reasonably requested.
· Answer all incoming telephone calls and emails quickly and professionally. See all queries through from beginning to end as required.
· Ensure excellent levels of customer care and service are adopted in accordance with Company standards
· All correspondence to be presented & submitted in a format consistent with Company image & customer care standards.
What You’ll need…
· Some administration and signalling technology experience is preferred but NOT essential.
· Self-starter. Able to take on a task and see it through to completion.
· Attention to detail for reporting and other activities.
· Able to prioritise and manage workload.
· Willingness to learn new technologies and platforms in line with business needs.
· Computer literate
· Team player and willingness to help others.
Our Values…
· Honesty and Integrity
· Respect and Diversity
· Innovation and Collaboration
· Individual and Team Accountability
· Passion and Purpose
Job Types: Full-time, Fixed term contract
Salary: From £21,662.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Waterlooville, PO7 7AJ: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Expected start date: 04/07/2023
